Service Assurance Lead

2 months ago

pune, India Airtel Full time

Key Deliverables • Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. • Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance • Identify and Deploy Measures to Improve Service Levels • Develop & Nurture Relationships with relevant people at Client Organization. • Identify opportunities to shore up recurring revenue opportunities Skills Required • Customer Focus and Customer first attitude • Reasonable Commercial, process and Business Awareness • Perseverance and go getter attitude. • Collaborative relationships building & working • Effective Communication and Impact • Self-Management and Personal Development. Educational Qualifications • Engineering degree with MBA (Desirable) or Diploma / Engineering degree. Work Experience • 6- 8 years of technical operations and Customer Facing experience.

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    4 weeks ago

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    2 months ago

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