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Customer Relationship and Representative
2 weeks ago
At QpiAI, we are making AI and quantum computing solutions available to enterprise customers in the finance, logistics, pharmaceuticals, materials, space, telecommunication, automotive, and energy industry. We have a dedicated education and upskilling program targeted to academia and industry, QpiAI-Explorer. We are seeking a Relationship Management and Customer Support Specialist for our education programs.
Key Responsibilities:
- Customer Engagement: Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
- Account Management: Serve as the primary point of contact for assigned customer accounts, managing their needs, expectations, and feedback.
- Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand how to use our products effectively.
- Customer Assistance: Provide prompt and accurate support to customers via phone, email, and live chat.
- Issue Resolution: Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.
- Product Knowledge: Maintain a deep understanding of our products and services to effectively assist customers.
- Customer Retention: Implement strategies to retain customers, reducing churn and fostering long-term relationships.
- Feedback & Improvement: Gather customer feedback and collaborate with internal teams to drive product and service improvements.
- Reporting: Provide regular reports on customer relationship activities and outcomes to senior management.
- Cross-functional Collaboration: Work closely with sales, marketing, and product development teams to align customer relationship strategies with overall business goals.
Qualifications:
- Experience: Minimum of 1 year in customer relationship management, preferably in the EdTech or SaaS industry.
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in CRM software.
- Attributes: Customer-centric mindset, proactive, and ability to work independently as well as in a team environment.
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