Relationship Manager

7 days ago

Warangal, India Star Fertility Full time

RESPONSIBILITES : -

  • The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the center by convincing the patients about the USPs of Ferty9 and it being the best possible option for their pregnancy.
  • To be comprehensively aware of all the procedures & prices relating to IVF treatment
  • To effectively communicate and convey to the patients about our USPs.
  • To convince the patients on the ability of our company, transparency, and ethics
  • To follow up with IVF advised patients to ensure that they take up procedures with us.
  • To be a part and analyze & present the data on conversion and the related work to the Center Manager.
  • To ensure that the patient gets the right information, support, and advice on the procedure to be taken.
  • To measure and achieve the effectiveness of goals set from time to time by the Management.
  • To maintain patient focus and answering to their enquiries by using the SOPs.
  • To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor.
  • To make sure that the required data to be updated in Artisan for smooth functioning.

Key Result Areas : -

Customer

  • Conversion % achievement as defined in the budget of the Centre
  • NPS @ 90% and above

Financial

  • Revenue per OPU (RPO)
  • IVF advised to IVF taken as a %

Process

  • 100% adherence to all the consent forms as defined by the ART Act
  • Data entries in Clinical & Financial Software at 100%

Job Location : - Hanumakonda

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