Regional Manager

4 weeks ago

Kolkata, India CMS Info Systems (CMS) Full time

Job Description:

  • SLA Monitoring
  • Make sure maintaining the CDM uptime of 99%
  • Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;
  • Oversee implementation of all phases of Managed Services projects taking into account customer priorities, internal resources, and supplier schedules to most effectively rollout the project
  • Assigns and follows up on tasks, activities, and deliverables to project team.
  • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews
  • Prepares and completes action plans; implements production, productivity, quality, and customer service standards; resolves problems; completes audits; determines system improvements.
  • Coordinating with Internal & External Vendor Management team.
  • Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes;
  • Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems. Ensure that the Service Desk actively participates in improving the usability and reliability of services
  • Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities
  • Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers
  • Ensure that the Service Desk is fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
  • Contribute to the success of the business and assist in improving the overall customers experience within the team

Key Responsible Areas

  • Central Ownership of Issues and Service Requests
  • Customer Incident and Escalation
  • Customer Relationship Management and Service Reviews
  • Processes and Working Practices
  • MS Knowledge Management
  • Revenue Generation
  • PnL
  • Preparing and presenting regional reports for senior management
  • Mentoring employees and suggesting training programs
  • Overseeing the recruitment of employees in their region
  • Reviewing the key performance indicators of their region
  • Planning and evaluating operations to be cost-effective.
  • Preparing quarterly and yearly reports, analyses, statements and reports on finances and operations
  • Enforcing the company's rules and regulations

  • Regional Manager

    1 week ago

    Kolkata, West Bengal, India Blue Star Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description1.Responsible for Booking, Billing , Collections and VA of the region as per ABP2.Operate region in a profitable manner3.Ensure the productivity of the region as per the desired levelShort InfoPosted: 0 day(s) agoLocation: KolkataQualifications: BE MechExperience: 14 Years - 0 Months To 17 Years - 0 Months

  • Regional Manager

    1 day ago

    Kolkata, West Bengal, India Tcrc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    • Monitoring complete operation of region and Compliance check as per PO/WO • Managing Vessel/Stack/Rake for cargo Coal, Iron, etc. • Verifying daily and monthly MIS• Knowledge on NABL, EIC, IS/ASTM• Knowledge in Field/ Port Operations

  • Regional Sales Manager

    4 weeks ago

    Kolkata, India Enray technologies Pvt Ltd Full time

    Job Title: Regional Sales Manager – Building Material Industry Location: Kolkata Industry: Building Materials ( Tiles, Sanitary Ware, Paints, etc.) Job Summary: We are looking for an experienced Regional Sales Manager (RSM) to oversee and expand our sales operations across a specific region. The RSM will be responsible for driving business growth, managing...

  • Regional Sales Manager

    1 week ago

    Kolkata, West Bengal, India Enray technologies Pvt Ltd Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Job Title:Regional Sales Manager – Building Material IndustryLocation:KolkataIndustry:Building Materials ( Tiles, Sanitary Ware, Paints, etc.)Job Summary:We are looking for an experienced Regional Sales Manager (RSM) to oversee and expand our sales operations across a specific region. The RSM will be responsible for driving business growth, managing a team...

  • Regional Manager Bancassurance

    1 week ago

    Kolkata, India Life Insurance Company Full time

    Job Description Roles and Responsibilities To drive higher share in the allocated geography with focus product mix and channel profitability. He shall have the overall responsibility for planning and establishing the Regional sales team to support the partnerships distribution strategy and for leading the Regional sales planning and implementation of that...

  • Regional Growth Manager

    4 weeks ago

    Kolkata, India Panacea Biotec Full time

    Role: RGM (Regional Growth Manager) Reporting: BU Head Geography: Region - East Trade: General Trade (All REs) Job Summary: The role encompasses end-to-end responsibility for Sales & Distribution in the region, the incumbent is accountable for ensuring product availability, and driving sales performance efficiently. This includes Secondary & Primary...

  • Regional Growth Manager

    1 week ago

    Kolkata, West Bengal, India Panacea Biotec Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role: RGM (Regional Growth Manager)Reporting: BU HeadGeography: Region - EastTrade: General Trade (All REs)Job Summary: The role encompasses end-to-end responsibility for Sales & Distribution in the region, the incumbent is accountable for ensuring product availability, and driving sales performance efficiently.This includes Secondary & Primary management,...

  • Regional Sales Manager

    1 week ago

    Kolkata, India Pantum Full time

    We are looking for an experienced regional sales manager who will be responsible for the sales of printers & consumables for the east region of India. With the sales network covering more than 110 countries and districts around the world, we are actively developing the India eastern market and building our branding in the country.Responsibilities:1. Assist...

  • Regional Manager

    2 weeks ago

    Kolkata, West Bengal, India Airtel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Regional Manager- WBKey Deliverables • Revenue • Ensure Targeted new acquisition • Market planning, distribution development for new cities • Customer retention with support of CS and LCO • Cross functional working to support LCO eco system • Partner selection & management • Team management Skills Required • Strong...

  • Regional Sales Manager

    1 week ago

    Kolkata, West Bengal, India Indusind Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Regional Sales Manager for Secured Assets leads sales teams to achieve targets for secured lending products in a specific region by developing and executing sales strategies, building and nurturing relationships with clients and partners, and ensuring operational efficiency and compliance. Key responsibilities include managing sales budgets, monitoring...