Technical Support Engineer

3 weeks ago

Pune, India Ansys Full time
Requisition #:

13975

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.Innovate With Ansys, Power Your Career.Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and ResponsibilitiesApply engineering expertise and knowledge of electromagnetic simulation techniques (applications involving power electronics design, electric machines, actuators, and transformers for their electromagnetic performance) to provide the highest level of technical support to customers and Channel Partners, ensuring high-quality, timely customer service that results in improved customer satisfaction and productivity.Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large-scope, complex problemsDevelop simulation best practices, solutions, FAQs for a knowledge baseDevelop technical expertise in one or more simulation areasSubmit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.Participate in application field testing of new releases to ensure that new features and workflows will address customer requirementsInstruct training classes on the usage of ANSYS simulation products, as requiredParticipate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and ExperienceMasters or Bachelor’s degree in Electrical & Electronics EngineeringSound knowledge related to electromagnetic field theory, power electronics, and electric machinesDemonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problemsEngaging personality, engineering curiosity, and willingness for continuous learningAbility to work independently, as well as with others in a diverse team environmentLogical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English

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