Technical Support Engineer

7 days ago

Pune, Maharashtra, India Qualys Full time

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions.
The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.
The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers over SaaS (Software as Service) platform.
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Senior Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated.

Qualifications
The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge.
Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge.
Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
Applicants should have a deep understanding of network services and how they work from a protocol/configuration level.

Required:
1-2 years of experience in a technical support role.
Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science, preferably with a major in Computer Science or equivalent experience

Preferred:
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Understanding of scripting languages like Bash, Python, Powershell, etc.
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge is desirable.

CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
Willing to work in rotational work hours.

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Mphasis Full time

    Job DescriptionRole: L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills:  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India KNOREX Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to Simplify...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Knorex Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...

  • Technical Support Engineer

    1 month ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India KNOREX Full time

    About Knorex Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a...

  • Technical Support Engineer

    7 hours ago

    Pune, Maharashtra, India Aera Technology Full time

    Apply for Aera Technology Technical Support Engineer, Career Progress Consultants in Pune for 2 - 4 Year of Experience on

  • Technical Support Engineer

    7 hours ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Structures Job Details Ansys, Career Progress Consultants in Pune for 2 - 5 Year of Experience on

  • Technical Support Engineer

    2 months ago

    Pune, Maharashtra, India ansysco anand Full time

    Apply for Technical Support Engineer Electric Machine, Power Electronics, Python, Career Progress Consultants in Pune for 1 - 4 Year of Experience on

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Ansys Full time

    Requisition #: 13975 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Technical Support Engineer

    7 hours ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Fluids Content Development Job Details Ansys, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teamsResponsibilities:Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing system,...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Braves Technologies Full time

    Our Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.For more information, you can visit>Our...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India SailPoint Full time

    Job Title: Senior Technical Support Engineer at SailPointJob Description:- Provide tech support to SailPoint customers and field personnel via various channels.- Troubleshoot and solve complex technical issues.- Collaborate with different teams to solve problems.- Deliver product fixes and patches.- Document solutions in the knowledge base.- Work on...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Rocket Software Full time

    Job DescriptionSummary:The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...

  • Technical Support Engineer

    7 hours ago

    Pune, Maharashtra, India timesjobs Full time

    ## Technical Support Engineer - Structures- Date: May 2, 2024- Location: Pune, MH, IN, 411057- Company: Ansys- Requisition #: 14371#### Our Mission:Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Braves Technologies Full time

    Our Company: Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia. For more information, you can visit...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Rocket Software Full time

    Job Description Summary:The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...