Technical Support Specialist

4 weeks ago

india Alnafitha IT Full time
Job Description
We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha’s Private Cloud solutions.
We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,
Primary Focused Domain(s):  Private Cloud, Microsoft System Center Family 
  • Presenting and demonstrating Anahita’ S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver regional technical implementations and solution design within Alnafitha's services on customer’s sites and remotely. 
  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
  • Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Deliver solutions related documentation that could include scope of work / user manual.

  • Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents.    
  • Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned

Requirements
Certification Requirements:
  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Foundation (Must)
  • MCSE: Private Cloud (Must)
  • CCNA Routing and Switching.
  • Microsoft Certified Azure Fundamentals.

Technical Skills:
  • Experience in the following technology: 5+(Microsoft: SCCM, SCOM, VMM, MOM, OMS, Intune)
  • Basic knowledge in SQL database administration and implementation.
  • Experience in backup solutions (Veaam or other similar technologies)
  • Knowledge of Microsoft Azure IaaS.
  • Knowledge of Microsoft Active Directory.
  • Knowledge in Microsoft server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).
  • Knowledge in Networking (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols).
  • Knowledge in Virtualization (Microsoft Hyper-V, VMWare). 
  • Knowledge in installing, configuring and updating ManageEngine OPManager, ManageEngine Desktop Central, ManageEngine Mobile Device Manager.

Personal Skills (MUST):
  • High sense of responsibility and ownership, acting like owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situation
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.

Working Conditions:
  • Business travel could be required up to 60% (covered by the company).
  • Working on Weekends, Holidays or outside the business hours could be required (covered by the company).

Requirements
Candidate Experience To excel in this position, you will need to: Certification Requirements Bachelor’s degree in business administration or equivalent. Technical Skills 2+ years of experience in supply chain / logistics / order fulfillment. Experience in IT industry, software and service delivery is plus. Previous experience in CRM/ERP systems, ex. Zoho CRM, Zoho Books. Proficiency in Microsoft Word, Excel and Outlook. Personal Skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends, Holidays or outside the business hours could be required.

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