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Function: Operations
Gurgaon, India
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager, Contract Management
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. You will be leading team to help service agents in collating the information that they will provide you over the call, the information that they will save in system will be used as input for billing purposes.
Responsibilities
- Ability to comprehend and communicate effectively with the customers (written & verbal)
- Take Customer calls and provide a resolution to their Queries.
- Managing day to day volume, segregation within the team.
- Reporting of KPI and CPQ, daily calls with customers on bowlers.
- Creating Purchase requisition in country Specific module (RACES / SSS).
- Supplier invoice management.
- New Supplier Setup/activation.
- Continuously review and adjust PO in close contact with Service site jobs to ensure data quality.
- Managing purchase backlog call with regional manager & Finance contact.
- Articulate calls inputs from Service agents to share for billing requirements.
- Ensure correct inputs are done for billing details alignment of Headcount.
- Coordinating with billing team for any invoice generation
- Review & track the restructuring cost. Manager reviews with Sites.
- Prepare Dashboards & Reports for pitches.
- Should be willing to work overtime and work on weekends.
- Ability to apply knowledge to real world scenarios.
- Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.
- Support on Ad-hoc reports & Quarter Closing Activities
Minimum Qualifications
- FLM role with experience of 5-7 years.
- University Graduate
- Excellent Oral and Written English Communication Skills.
- Open to work in 24*7 window and rotational shifts
- Proficiency in Excel & PowerPoint.
- Ability to learn quickly, think independently, and develop new processes/analyses as required.
Preferred Qualifications/ Skills
- Relevant years of support or experience with client contact
- Knowledge of Data acumen is a big advantage.
- Knowledge using BI tools is an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, , and YouTube
