Customer success manager

Customer Success Manager - Civil/Architecture Job Description Position:  Customer Success Manager - Civil/Architecture (Founder-track role) Location:  Bangalore, India (with extensive travel across India) Employment Type:  Full-time Compensation:  ₹10–14 LPA CTC (inclusive of performance bonus) +  handsome equity allocation for the right candidate About Green Jams Green Jams is pioneering carbon-negative construction materials with Agrocrete® and BINDR™ , redefining how the world builds. Our mission is to make construction climate-positive while ensuring performance, cost efficiency, and speed. By joining us, you won’t just be an employee — you’ll be part of a team rewriting the rules of the construction industry. Role Overview We are seeking a  Customer Success Manager (CSM) who will operate with the  ownership and drive of a founder . This is not a routine role — it requires taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring Agrocrete® and BINDR™ projects succeed on speed, quality, and scale. In addition to managing  solution delivery and customer success , the CSM will also support the  sales team  by scoping pilots, coordinating delivery of samples/starter kits, and ensuring smooth implementation during proof-of-concept phases with new customers. The CSM will spend significant time at customer sites across India, working shoulder-to-shoulder with engineers, contractors, and client teams, while representing customer needs back into Green Jams. For the right candidate, this role includes  substantial equity ownership , reflecting the expectation that you’ll help shape not only execution but also the company’s growth story. This is a  high-trust, high-impact role  that sits at the intersection of technical execution, customer advocacy, and sales growth. Key Responsibilities Solution Architecture & Implementation Design and deliver tailored solutions using Agrocrete® and BINDR™. Oversee on-site implementation and ensure adherence to speed and quality benchmarks. Systems & Process Building Develop and refine SOPs for product applications. Establish scalable systems for delivery and execution across multiple regions. Customer Success & Advocacy Serve as the  voice of the customer  within Green Jams. Build strong, trust-based relationships with customer teams and decision-makers. Actively identify upsell and cross-sell opportunities. Execution Leadership Coordinate end-to-end delivery across internal teams, contractors, and customers. Lead workers and engineers on-site — setting direction, rallying effort, and ensuring outcomes. · Sales Support & Pilot Implementation o Collaborate with sales teams to  scope pilot projects and POCs . o Coordinate  sample/starter kit delivery  and oversee implementation at customer sites. o Ensure pilots demonstrate the value of Agrocrete® and BINDR™ convincingly to support conversions. Growth & Founder Mindset Take initiative beyond assigned responsibilities. Treat challenges as opportunities to innovate and create systems for the long term. Drive both customer satisfaction and business growth through leadership and accountability. Ideal Candidate Profile Education:  Bachelor’s in Civil Engineering or Architecture. Experience:  3–6 years as  Site Civil Engineer  or  Project/Site Architect . Mindset & Skills: Operates with a  founder’s mentality  — ownership, resourcefulness, and bias for action. Inquisitive, innovative, and able to design new approaches under uncertainty. Strong leadership — capable of rallying teams at all levels. A people’s person — builds relationships with clients, contractors, and internal teams. Willingness to travel extensively (up to 60–70% of time). Obsessive focus on  solution delivery, quality, and speed .    Why Join Green Jams? Equity & Ownership : For the right candidate, a  handsome equity package  alongside cash compensation — rewarding you as a true co-creator of our success. Be a Pioneer : Work on category-defining, climate-positive construction solutions. Leadership Role : This is a founder-track position — your work will directly shape our systems, customer experience, and growth trajectory. Growth & Learning : Exposure to top real estate developers, architects, and sustainability leaders in India and beyond. Direct Impact : The projects you execute will literally reshape the carbon footprint of construction. Application Process If you believe in  building like a founder, not just executing like an employee , we’d love to hear from you. Send your CV and a note on how you’ve led projects or initiatives as if they were your own company to