International Customer Service Representative
4 weeks ago
Hiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. we are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software.Job duties:- A day-in-the-life of a RSA Dispatcher.- As a Emergency Service Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally.- You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.- Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.-- Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location- Monitor dispatched calls and take action to resolve and correct service or other potential problems- Handle driver / customer escalations in accordance with established procedures- Provide explanations to customers and reports / document service issues- Close service requests using company electronic dispatching system- Accept payment from members / customers, when necessary- Reconcile and resolve rudimentary payment issues and maintain related records and files- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required- Ensure proper maintenance of tow trucks, service vehicles and equipment- Assist coworkers and less-tenured dispatchers, as necessary- Collect payment, submit invoices and Communicate with clients, Insurance companies, Other agencies involved.Qualifications/Requirements- Graduate/Masters all throughout in ENGLISH MEDIUM.- Preferable experience within Customer Service or any other roles in reference to Customer satisfaction.- 2 years Experience in USA based Int'l BPO.- Disciplined and structured in the daily work.- Excellent communication and interpersonal skills.- Ability to answer multiple phone calls in a busy setting.- Ability to have a professional demeaner and phone etiquette.- Ability to address problems and requests by transmitting information or providing solutions to the team.- Proficiency in Office 365. Knowledge about CRM or other similar software will be preferred.- Comfortable speaking with various people be Polite , Calm, Collective and EMPHATIC - Absolutely fluent in English with no Heavy accent.- Must be available to work from Monday to Saturdays- Timings: 12.30 AM to 9.00 AM IST- Must ensure 100% attendance for the first 3 months (NON-NEGOTIABLE )Salary : /- Per MonthEmployment TypeFull-time
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Customer Service Representative
3 days ago
Vadodara, India Lifestyle international Full timeCustomer service Representative **Salary**: From ₹9,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year...
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International Customer Service Representative
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Vadodara, Gujarat, India Tronicles System Services LLP Full time ₹ 10,000 - ₹ 30,000 per yearHiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based...
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Vadodara, India Etech Global Services Full time**What We Offer**: - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Understand customer’s reason to contact and attempt to provide solution following the...
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International Customer Service Representative
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Vadodara, India Tronicles System Services LLP Full timeHiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based...
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Vadodara, India Wardwizard Innovations & Mobility Ltd. Full time**Below is a brief job description for this profile**: - Individual needs to answer the queries of the Sales People/Dealers by understanding their need and requirements. - Need to maintain the records via Excel (of a particular region) - Excellent mail drafting skills required. - Good communications skills required. - Noticing significant subtleties of...
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Vadodara, Gujarat, India TalentBridge Full time ₹ 2,00,000 - ₹ 4,00,000 per yearShift - Rotational Shift hoursLocation - Vadodara, Gujarat (5 Days On-site)As Call Center Representative, your primary focus is handling inbound phone calls from consumers who are eligible for our client's products and services as well as phone calls from our client's program administrators. You will provide web support for online users and will also be...
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Vadodara, Gujarat, India omega dzine Inc. Full timeCustomer Service Representatives provide the customers of an organization with guidance and information. Duties commonly listed on Customer Service Representative resume samples are answering to inquiries, giving instructions, promoting products and services and solving complaints. Those seeking to work in the field should have very good communication...
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Customer Service Representative
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International Customer Service Representative
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Vadodara, India Tronicles System Services LLP Full timeHiring : International Customer Service Representative ( Evening & Midnight Shift ) Overview: We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based...
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Female Customer Service Representative
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Vadodara, Gujarat, India Mr Technology Full time**Job Title**: Female Customer Service Representative **Company**: Mr Technology **Location**: Vadodara **Salary**: ₹10,000 to ₹20,000 per month **Languages Preferred**: English, Gujarati, Hindi As a **Customer Service Representative** at **Mr Technology**, you will play a pivotal role in ensuring customer satisfaction and maintaining positive...
