International Customer Service Representative

4 weeks ago

Vadodara, India Tronicles System Services LLP Full time

Hiring : International Customer Service Representative ( Evening & Midnight Shift )Overview:We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER/CSR responsible for assisting our Customers/Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. we are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software.Job duties:- A day-in-the-life of a RSA Dispatcher.- As a Emergency Service Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally.- You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.- Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.-- Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location- Monitor dispatched calls and take action to resolve and correct service or other potential problems- Handle driver / customer escalations in accordance with established procedures- Provide explanations to customers and reports / document service issues- Close service requests using company electronic dispatching system- Accept

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