Executive - Customer Care - Voice Process
1 day ago
Profile Summary :
We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.
Primary Job Responsibility :
Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.
Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
Adheres to all company and specific Contact Centre policies and procedures
Completes any work as assigned by Management
Education and Essential Experience :
6 months BPO or Travel experience
Graduate/Undergraduate
Excellent Written and spoken communication,
Computer Skills ability/experience using computer applications
Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
Open to work in a voice environment
Key Enablers :
Strong process orientation
High energy, High Integrity & Work Ethics
Strong interpersonal skills & ability to communicate effectively
Strong problem solving skills.
Mandatory Key Skills
Customer Support,Voice Support,Customer Care,Customer Service
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