Captain (Steward)

Job description v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; mso-bidi-font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Position Title : Captain Department : Food & Beverage Location : Mosque Road , Bengaluru Experience- Min 3year Job Summary The F&B Captain is responsible for leading and coordinating the daily operations of the food and beverage service in restaurants, banquets, or events. This role ensures that guests receive exceptional service by managing the F&B team, maintaining high standards of quality, and ensuring that guests' needs are met promptly and professionally. The F&B Captain is a key figure in creating a positive and memorable dining experience for guests. Key Responsibilities Leadership & Supervision Lead and manage the front-of-house team, including waitstaff, hosts/hostesses, and busboys. Assign tasks to team members and ensure that they are completed efficiently and to the highest standards. Provide direction and support to team members, ensuring they are motivated, trained, and meeting service expectations. Monitor staff performance, provide constructive feedback, and assist with training and development. Ensure adherence to the organization's policies, procedures, and service standards. Guest Service Greet and welcome guests, ensuring a positive first impression. Take customer orders, address any concerns, and ensure their needs are met in a timely and professional manner. Respond to guest complaints or issues, striving to resolve problems quickly and effectively. Maintain a high level of guest satisfaction by delivering personalized and exceptional service. Ensure that food and beverage orders are accurately taken, processed, and delivered to guests. Operational Management Oversee the smooth operation of food and beverage service, ensuring all guests are served promptly and correctly. Coordinate with kitchen and bar staff to ensure timely preparation and delivery of food and beverages. Ensure that all food and beverage items are properly stocked and available for service. Conduct daily briefings with the team to ensure they are aware of the day's specials, menu changes, and any important information. Supervise the set-up, service, and breakdown of tables, ensuring cleanliness and order. Quality Control & Compliance Maintain high standards of cleanliness and hygiene within the dining area and service stations. Ensure all safety and health regulations, including food safety standards, are strictly followed. Monitor and ensure proper handling of food, beverages, and equipment. Ensure compliance with all company policies, including those related to alcohol service, guest conduct, and workplace safety. Administrative & Financial Tasks Maintain accurate records of guest orders, billing, and tips. Assist in inventory control by reporting any shortages or discrepancies. Handle cash and credit card transactions accurately. Help manage labor and staffing requirements to ensure optimal service while controlling costs. Training & Development Assist in training new staff and provide continuous guidance on service standards and operational procedures. Conduct ongoing coaching and mentoring to ensure that all team members deliver exceptional service. Stay up-to-date on industry trends, new menu offerings, and customer service practices. Health insurance and other benefits (as per company policy). Opportunities for career growth and advancement. UDAY KUMARKACHHI