Client Account Manager

1 week ago

bangalore, India Mygate Full time
Role : Client Account Manager- ERP
Role Type : Full Time
Location : Bengaluru (from Office)
As a Client Account Manager with Mygate you will be responsible for managing and maintaining relationships with a company's clients or customers. This may involve coordinating with other teams within the organization to ensure that client needs are being met, as well as working with clients to understand their needs and develop solutions to meet those needs.
Responsibilities:
To resolve complex queries and issues of product and services
Ensure complete documentation of all activities undertaken with respect to the ticket in the case log. Working with clients to develop customized solutions that meet their needs
Keeping track of client accounts and maintaining accurate records
Ensure the Billing is on time and the Collection process also manage for the same
Timely Escalate the issues (Approach to handle issues to understand when to escalate & what will be handled by themselves)
Understanding customer behaviour, and expectations from the product analyzing usage trends, and product adaptability to increase usage and make the product sticky
Work towards providing an excellent customer experience by going the extra mile on every interaction
Maintain overall customer satisfaction levels to ensure a continuous relationship with MyGate
Upsell additional services where opportunity arises
Requirements:
Bachelor's degree in business, Accounting, or similar fields
Good Knowledge of Accounting concepts & ERP solutions
Good Knowledge of Tally is Preferable
Excellent Communication skills in English & Hindi, Kannada preferable
Excellent Presentation and Conflict resolution skills
Proven ability to negotiate
Ability to self-motivate and motivate a team
A go-getter, who is hungry to be a part of a fabulous growth story
Available to work 6 days a week with 1-day rotational week off
Travel within City
Minimum 1 year of relevant experience is preferred
About Mygate:
Sparked by the idea that technology can make security more effective, Mygate began its
journey in early 2016. The idea swelled into a product of many innovations that, in addition
to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight
years in, we continue to hone our craft as pioneers of technology that enhances living
experience.
Key highlights:
• Large Market Opportunity
• High product demand
• Well-Funded start-up
What’s in it for you?
At Mygate you have the opportunity to-
• Work in a setting that encourages collaboration and trust, enabling you to put your ideas into
action.
• Be a member of an effective team where everyone's input counts
• Have flexible working hours, and learning & development opportunities
Mygate Values:
Innovation || Speed || Excellence || Client Centricity || Confidentiality
Disclaimer: Mygate is an Equal Opportunity Employer and takes pride in maintaining a
diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or
other employment practices for reasons of race, color, religion, gender, age, sexual
orientation, gender identity, marital status, disability, or any other reason.

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