Sales Support Executive

4 weeks ago


Lucknow, India Logelite Private Limited Full time

Position
: Support and Sales Executive

Experience
: Fresher to 1 Year

Shift
: Night Shift (Training during Day Shift; Rotational Shifts post-training as per client requirements)

Location
: Lucknow Mahanagar

Key Responsibilities

  • Customer Support
    : Respond to customer inquiries via calls, emails, or chat, providing prompt and efficient solutions to resolve issues.
  • Sales Assistance
    : Assist potential clients by providing product information, addressing concerns, and driving conversions.
  • Relationship Building
    : Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
  • Documentation
    : Record interactions, issues, and resolutions in the CRM system for future reference and quality control.
  • Follow-up
    : Conduct follow-ups with clients to ensure satisfaction and resolve any ongoing issues.

Requirements

  • Education
    : Graduate degree in any field preferred.
  • Experience
    : 0 to 1 year of experience in customer support or sales roles.
  • Skills
    :
  • Excellent communication skills in English (both verbal and written).
  • Strong problem-solving abilities.
  • Ability to manage and resolve conflicts effectively.
  • Basic computer knowledge and familiarity with CRM tools is a plus.

Availability
: Willingness to work night shifts post-training and rotational shifts as per client needs.

Benefits

  • Competitive salary package + incentive
  • Comprehensive training during day shifts to ensure smooth onboarding.
  • Opportunity to grow in a supportive and professional environment.


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