VP, Specialist, Operations, Gen Ops-Consumer Banking, Technology and Operations
1 week ago
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Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channelsJob PurposeTo lead and manage the Operations team in KarurAct as Site Head for Karur Centre managing Account Services, Asset Operation & Deposit Operation and oversee Admin & people related mattersEnsure strict adherence to KYC, Account Opening & banking regulationsTo ensure high level governance standards are maintained on the on-boarding, post on-boarding and exception handlingEnsure data accuracy in CBS and exception managementTo serve as the escalation point for business, compliance, and customers for on-boarding exceptions.To leverage data to monitor, drive and manage SLA and performance of in-source or outsource operations.Drive digitization of the processes.Key AccountabilitiesManage retail operations across all retail products managed in KarurDrive Data Driven Operating ModelDeliver best-in-class TAT and Customer satisfactionComplaint management, Data accuracy & Transaction qualityProductivity, Quality Check, Operational efficiencyGovernance & AuditJob Duties & ResponsibilitiesTo ensure team adherence and execution of customer on-boarding, KYC, EWSS alert management, Static data update, for Resident and Non resident customers.To ensure that activities related to Risk Review, KYC IDD re-submission, Inactive/Dormant are performed as per the guidelines and exceptions highlighted to Unit Head.Ensure NIL revenue leakage by way of recovery of applicable charges as per CBG Tariff sheet and deviation to be approved by Product/Business.Ensure adherence of Fixed Deposits (INR & FCY) process and specifically FCNR related products to be aligned with product note and RBI guideline.Support CBO Risk in quality assurance and errors (if any) highlighted to be rectified.Consistent drive on DFNO and achieve 90% STP across all activities on customer onboarding and servicing.Ensure adherence of Controls, Risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.Collaborative work with CBG Business & product team to drive digital framework on account servicing.To drive and manage workforce management activities by way of MTK, Strategic Cost Management, Productivity and Efficiency.To ensure monthly dashboard highlighting key MIS being circulated to CBG Business/T&OEnsure volume forecasting, budgeting and manage productivity.Obtain minimum satisfactory audit rating for the teamEnsure and implement BOD & EOD controls on exception activitiesThe cost monitoring for PC code is done on daily basis and exceptions highlighted to Finance and CBO Head.Required ExperienceA minimum of 12-15 years of experience in retail banking with experience of AML/KYC and asset operations.Domain knowledge on RBI guidelines related to KYC, FCNR, NRI, FEMA &, PPIEducation / Preferred QualificationsMinimum of graduation from recognised university and post graduation preferredCAMS & PMP certification is an added advantageCore CompetenciesTeam ManagementStrategic Cost ManagementGood interpersonal and excellent communication skills.Effective control measures and governance standardsAdoption of digital life cycleGood interpersonal & analytical skillsTechnical CompetenciesKYC and AML controlsCustomer RelationshipRetail Banking OperationsCommunication skillsDigital strategy adoptionWork RelationshipTeam work & managementStakeholder managementCustomer experience & joyful bankingDBS India - Culture & BehaviorsDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:Demonstrate Business Performance through PRIDE Value Based PropositionsEnsure Customer Focus by Delighting Customers & Reduce ComplaintsBuild Pride and Passion to Protect, Maintain and Enhance DBS’ ReputationEnhance Self Knowledge, Skills and develop Competencies aimed at continuous improvementMaintain the Highest Standards of Honesty and Integrity
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chennai, India DBS Bank Full timeBusiness Function : Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Chennai, India DBS Bank Full timeBusiness Function : Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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chennai, India DBS Bank Full timeBusiness Function : Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Chennai, India DBS Bank Full timeBusiness Function : Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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Chennai, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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Chennai, Tamil Nadu, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
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Chennai, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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chennai, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Chennai, Tamil Nadu, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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chennai, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
