Sr. Associate, Specialist, Operations, Gen Ops-Consumer Banking, Technology and Operations
4 weeks ago
Business Function
:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
To lead and manage the Operations team in Karur Act as Site Head for Karur Centre managing Account Services, Asset Operation & Deposit Operation and oversee Admin & people related matters Ensure strict adherence to KYC, Account Opening & banking regulations To ensure high level governance standards are maintained on the on-boarding, post on-boarding and exception handling Ensure data accuracy in CBS and exception management To serve as the escalation point for business, compliance, and customers for on-boarding exceptions. To leverage data to monitor, drive and manage SLA and performance of in-source or outsource operations. Drive digitization of the processes.Key Accountabilities
Manage retail operations across all retail products managed in Karur Drive Data Driven Operating Model Deliver best-in-class TAT and Customer satisfaction Complaint management, Data accuracy & Transaction quality Productivity, Quality Check, Operational efficiency Governance & AuditJob Duties & Responsibilities
To ensure team adherence and execution of customer on-boarding, KYC, EWSS alert management, Static data update, for Resident and Non resident customers. To ensure that activities related to Risk Review, KYC IDD re-submission, Inactive/Dormant are performed as per the guidelines and exceptions highlighted to Unit Head. Ensure NIL revenue leakage by way of recovery of applicable charges as per CBG Tariff sheet and deviation to be approved by Product/Business. Ensure adherence of Fixed Deposits (INR & FCY) process and specifically FCNR related products to be aligned with product note and RBI guideline. Support CBO Risk in quality assurance and errors (if any) highlighted to be rectified. Consistent drive on DFNO and achieve 90% STP across all activities on customer onboarding and servicing. Ensure adherence of Controls, Risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi. Collaborative work with CBG Business & product team to drive digital framework on account servicing. To drive and manage workforce management activities by way of MTK, Strategic Cost Management, Productivity and Efficiency. To ensure monthly dashboard highlighting key MIS being circulated to CBG Business/T&O Ensure volume forecasting, budgeting and manage productivity. Obtain minimum satisfactory audit rating for the team Ensure and implement BOD & EOD controls on exception activities The cost monitoring for PC code is done on daily basis and exceptions highlighted to Finance and CBO Head.Required Experience
A minimum of 12-15 years of experience in retail banking with experience of AML/KYC and asset operations. Domain knowledge on RBI guidelines related to KYC, FCNR, NRI, FEMA &, PPIEducation / Preferred Qualifications
Minimum of graduation from recognised university and post graduation preferred CAMS & PMP certification is an added advantageCore Competencies
Team Management Strategic Cost Management Good interpersonal and excellent communication skills. Effective control measures and governance standards Adoption of digital life cycle Good interpersonal & analytical skills Technical Competencies KYC and AML controls Customer Relationship Retail Banking Operations Communication skills Digital strategy adoptionWork Relationship
Team work & management Stakeholder management Customer experience & joyful bankingDBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are: Demonstrate Business Performance through PRIDE Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity-
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