Sr. Associate, Specialist, Operations, Gen Ops-Consumer Banking, Technology and Operations

Found in: Talent IN C2 - 3 weeks ago

Chennai, India DBS Bank Full time

Business Function

:

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Job Purpose

To lead and manage the Operations team in Karur Act as Site Head for Karur Centre managing Account Services, Asset Operation & Deposit Operation and oversee Admin & people related matters Ensure strict adherence to KYC, Account Opening & banking regulations To ensure high level governance standards are maintained on the on-boarding, post on-boarding and exception handling Ensure data accuracy in CBS and exception management To serve as the escalation point for business, compliance, and customers for on-boarding exceptions. To leverage data to monitor, drive and manage SLA and performance of in-source or outsource operations. Drive digitization of the processes.

Key Accountabilities

Manage retail operations across all retail products managed in Karur Drive Data Driven Operating Model Deliver best-in-class TAT and Customer satisfaction Complaint management, Data accuracy & Transaction quality Productivity, Quality Check, Operational efficiency Governance & Audit

Job Duties & Responsibilities

To ensure team adherence and execution of customer on-boarding, KYC, EWSS alert management, Static data update, for Resident and Non resident customers. To ensure that activities related to Risk Review, KYC IDD re-submission, Inactive/Dormant are performed as per the guidelines and exceptions highlighted to Unit Head. Ensure NIL revenue leakage by way of recovery of applicable charges as per CBG Tariff sheet and deviation to be approved by Product/Business. Ensure adherence of Fixed Deposits (INR & FCY) process and specifically FCNR related products to be aligned with product note and RBI guideline. Support CBO Risk in quality assurance and errors (if any) highlighted to be rectified. Consistent drive on DFNO and achieve 90% STP across all activities on customer onboarding and servicing. Ensure adherence of Controls, Risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi. Collaborative work with CBG Business & product team to drive digital framework on account servicing. To drive and manage workforce management activities by way of MTK, Strategic Cost Management, Productivity and Efficiency. To ensure monthly dashboard highlighting key MIS being circulated to CBG Business/T&O Ensure volume forecasting, budgeting and manage productivity. Obtain minimum satisfactory audit rating for the team Ensure and implement BOD & EOD controls on exception activities The cost monitoring for PC code is done on daily basis and exceptions highlighted to Finance and CBO Head.

Required Experience

A minimum of 12-15 years of experience in retail banking with experience of AML/KYC and asset operations. Domain knowledge on RBI guidelines related to KYC, FCNR, NRI, FEMA &, PPI

Education / Preferred Qualifications

Minimum of graduation from recognised university and post graduation preferred CAMS & PMP certification is an added advantage

Core Competencies

Team Management Strategic Cost Management Good interpersonal and excellent communication skills. Effective control measures and governance standards Adoption of digital life cycle Good interpersonal & analytical skills Technical Competencies KYC and AML controls Customer Relationship Retail Banking Operations Communication skills Digital strategy adoption

Work Relationship

Team work & management Stakeholder management Customer experience & joyful banking

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are: Demonstrate Business Performance through PRIDE Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity

  • Sr. Associate, Specialist, Operations, Gen Ops-Consumer Banking, Technology and Operations

    Found in: Whatjobs IN C2 - 3 weeks ago

    chennai, India DBS Bank Full time

    Business Function : Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Sr. Specialist

    Found in: beBee jobs IN - 7 days ago

    Chennai, Tamil Nadu, India Shell Business Operations Full time

    JOB PURPOSE: The Upstream Revenue Accounting Senior Specialist role is responsible for managing the Revenue Accounting activities which encompassesHigh-level Validation of Revenue, Royalty covering gas/oil / condensate-related recordings Involved in activities related to revenue set-up of new fields/wells and review for compliance in line with applicable...

  • Sr. Specialist

    Found in: beBee S IN - 7 days ago

    Chennai, India Shell Business Operations Full time

    JOB PURPOSE: The Upstream Revenue Accounting Senior Specialist role is responsible for managing the Revenue Accounting activities which encompasses High-level Validation of Revenue, Royalty covering gas/oil / condensate-related recordings Involved in activities related to revenue set-up of new fields/wells and review for compliance in line with applicable...

  • Officer, Specialist, Operations, Account Services, Consumer Banking, Technology and Operations

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Officer: Operations Support Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    Chennai, India Citi Full time

    Are you ready for a comeback?If you are a woman looking to restart your career after a break, the “Citi India : Return to Work” Program brings you a unique opportunity designed to help you transition from a career break into a career within financial services here at Citi. You may have already worked in the finance sector, the tech sector or another...

  • Quality Manager/Ops specialist

    Found in: beBee jobs IN - 2 days ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job description : Quality Manager/Ops specialist - TRM Chennai Location : OMR-Chennai(New Center Operations)CTC : Max 4.5 Lacs/Annum Experience : 4-5 yrs Minimum Qualification Graduation in any stream 4-5 years work experience in BPO Sales / Quality/Phone banking would be preferred. Thorough understanding of call center operations outbound & inbound....

  • Quality Manager/Ops specialist

    Found in: beBee S IN - 3 days ago

    Chennai, India timesjobs Full time

    Job description : Quality Manager/Ops specialist - TRM Chennai Location : OMR-Chennai(New Center Operations) CTC : Max 4.5 Lacs/Annum Experience : 4-5 yrs Minimum Qualification Graduation in any stream 4-5 years work experience in BPO Sales / Quality/Phone banking would be preferred. Thorough understanding of call center operations outbound & inbound. ...

  • Officer: Operations Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago

    chennai, India Citi Full time

    Are you ready for a comeback? If you are a woman looking to restart your career after a break, the “Citi India : Return to Work” Program brings you a unique opportunity designed to help you transition from a career break into a career within financial services here at Citi. You may have already worked in the finance sector, the tech sector or another...

  • Officer: Operations Support Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Chennai, India Citi Full time

    Are you ready for a comeback? If you are a woman looking to restart your career after a break, the “Citi India : Return to Work” Program brings you a unique opportunity designed to help you transition from a career break into a career within financial services here at Citi. You may have already worked in the finance sector, the tech sector or another...

  • Ops Support Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Senior Specialist

    Found in: beBee S IN - 4 weeks ago

    Chennai, India Shell Business Operations Full time

    Context for role: It is recognised that the size and complexity of Shell Trading & Supply (T&S) has increased substantially over the past few years. As a result, and also recognising the potential to unlock additional value from enhanced risk management of our trading activities, a strategic decision has been made to make a major, multi-year investment to...

  • Associate - Crpdn Ops

    4 days ago

    Chennai, India Moder Solutions Full time

    **Associate - CRPDN OPS**: Remote, Chennai, Tamil Nadu, India - Department- Correspondent Operations- Job posted on- May 28, 2023- Employee Type- Full Time- Experience range (Years)- 3 years - 6 yearsCorrespondent Exp

  • Tax Specialist

    Found in: beBee S IN - 4 weeks ago

    Chennai, India Shell Business Operations Full time

    The role is designed for supporting and delivering activities carried out by the Manage Direct Tax team supporting Europe region. It is a Tax Specialist Role, responsible primarily for supporting Tax reporting and filing for various legal entities in EU countries. It provides a very good exposure on data used in direct tax compliance and Group reporting...

  • ASTOFFCR, Specialist, Contact Centre, Consumer Banking, Technology And Operations

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

  • Ops Support Specialist 4

    Found in: Whatjobs IN C2 - 1 day ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Operational Risk Specialist- C05

    Found in: Whatjobs IN C2 - 7 days ago

    chennai, India Citi Full time

    The Enterprise Operations and Technology (EO&T) Third Party Management Ops (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities...

  • Operational Risk Specialist- C05

    Found in: Talent IN C2 - 7 days ago

    Chennai, India Citi Full time

    The Enterprise Operations and Technology (EO&T) Third Party Management Ops (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities...

  • Ops Support Specialist

    Found in: Talent IN C2 - 3 weeks ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    Found in: Talent IN C2 - 1 day ago

    Chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist C04

    Found in: Whatjobs IN C2 - 3 weeks ago

    chennai, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...