Ops Support Specialist 4

3 weeks ago

Chennai, India Citi Full time
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research

Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed

Conduct basic analysis and research as well as workflow management

Support an expansive array of products and services

Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-3 years of relevant experience

Experience working in a business office or operational environment

Proficient computer and math skills with a focus on complex databases and spreadsheets

Demonstrates technical and administrative expertise

Consistently demonstrates attention to detail

Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------Job Family Group:Operations - Core

-------------------------------------------------Job Family:Operations Support

------------------------------------------------------Time Type:------------------------------------------------------

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