![Gen](https://media.trabajo.org/img/noimg.jpg)
Business Operations Analyst
2 weeks ago
Follow established procedures ensuring accurate account processing for opt-out of member's information from respective data brokers
Respond in a timely and effective manner to member request/queries in the SFDC tool
Identify, analyze, and interpret trends or patterns in complex data brokers opt-out pattern
Display ability to perform in a consistent, reliable, dependable, and responsive manner with minimal supervision
Able to identify and report patters in system and process deviations to management
Remain updated with changing products, services, and marketing promotions
Display adaptability to programs and policies
Display sound problem-solving and deductive reasoning skills
Display analytical thinking, organizational skills, and multi-tasking capabilities
To ensure that you can achieve, you are expected to always be up to date with Gen policies and procedures and the functionality of our products. We also expect you to show the highest commitment to our customers and the Gen brand.
You may manage or participate in projects where required. Advice on training needs (product-related or otherwise) when necessary. Liaise with other regional departments to respond to queries and work with other company departments to resolve process issues.
What You’ll Need to be Successful in this RoleHigh School Diploma, Bachelor’s degree preferred
Min. 1 – 2 years Customer Service experience
Strong proficiency with MS Office Suite, including Excel, Word, PowerPoint, Salesforce CRM or similar preferred
Self-directed and self-motivated – able to work independently on a variety of tasks.
Must be well organized and able to effectively manage own time
Must possess excellent communication skills, including verbal, written, interpersonal and coaching
Ability and desire to multitask and function in a fast-paced support environment
Demonstrated ability to think critically and analyze and interpret data independently
Sense of urgency in performance of duties
Interpersonal skills that promote collaboration and productivity
Effective and efficient written and oral communication skills.
Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.
Ability to follow and abide by all information and security policies and practices.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.Gen complies with all anti-discrimination laws.To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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