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Senior Vice President Operations

1 month ago

Mumbai, India ImpactGuru Full time
We’re Hiring: Senior Vice President - Operations
Position - Sr. VP Operations
Location : Mumbai, India
Experience : 15+ years (with at least 5 years in senior leadership roles)
Preferred Industry: Healthcare, Health-Tech, Insurtech, E-Commerce
About ImpactGuru.com :
Join us in transforming the healthcare financing landscape in India As a purpose-driven organization, ImpactGuru.com is dedicated to making quality healthcare accessible to all by leveraging innovative crowdfunding solutions.
Role Overview :
We are looking for a strategic and experienced Senior Vice President of Operations to lead our operations for Outbound Sales team. This critical leadership role involves enhancing customer service, driving revenue growth, managing P&L responsibilities, and optimizing operational efficiency. If you are a visionary leader with a track record of managing large-scale operations and driving results
Key Responsibilities :
Customer Service Excellence : Design and implement strategies to enhance customer satisfaction and ensure high service quality.
Operational Optimization : Streamline workflows, leverage technology, and enhance efficiency across departments.
Team Leadership : Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement.
Revenue & Cost Management : Align operations with revenue growth objectives, manage budgets effectively, and drive cost efficiencies.
P&L Management : Take ownership of the operations division’s P&L, ensuring financial goals are met.
Outbound Operations : Oversee lead generation and conversion strategies for maximum revenue impact.
Cross-Functional Collaboration : Work closely with marketing, product, finance, and HR teams to align operational activities with business goals.
What We’re Looking For :
Experience : 15+ years in operations management, with expertise in customer service, outbound teams, and P&L management.
Skills : Strong leadership, data analytics, CRM tools, and customer service software proficiency.
Industry Expertise : Experience in fintech, healthtech, or e-commerce is a plus.
Key Performance Metrics :
Customer satisfaction (CSAT, NPS)
Revenue growth from outbound activities
Cost-efficiency and budget adherence
Team productivity and retention