Customer Support Executive
3 weeks ago
About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.Working model: OnsiteDays: Monday to Saturday (1 WFH per week)Timings: 10:00am - 6:00pmBudget: Up to 4.5 LPA (depending on the experience)Experience: 2-5 yearsAbout the Role: We are looking for a compassionate and articulate Customer Support Executive to own and enhance our client experience end-to-end. This role goes beyond ticket resolution, you’ll be the voice of our brand, responsible for hosting sessions, managing relationships, handling queries, and providing personalized support and guidance. If you enjoy solving problems, engaging with people, and building long-term trust, this is a fantastic opportunity to make a direct impact.Key Responsibilities:Live Session Hosting & Moderation:Confidently host and moderate live sessions, opening and closing with warmth and professionalism.Support facilitators by addressing participant queries during sessions.Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).Troubleshoot minor tech issues and ensure a smooth session experience.Maintain a calm and professional on-camera presence throughout.Customer Support & Relationship Management:Act as the first point of contact for user queries via email, WhatsApp, and phone calls.Respond to concerns empathetically and follow up to ensure resolution.Maintain session feedback logs and communication history.Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.Follow up post-session to ensure satisfaction and build long-term trust.Outbound Calling & Counselling:Reach out to users interested in personal or premium sessions.Understand their needs and recommend relevant offerings with empathy.Build trust through authentic, warm communication.Support retention and loyalty through consistent user engagement.What are we looking for:Excellent communication skills in English and Hindi, both written and verbal.Confident in hosting live sessions, webinars, and onboarding calls.Maintains composure and presence of mind during high-pressure or live interactions.Comfortable using tools like Zoom, WhatsApp Business, Google Sheets, and CRM platforms.Has access to a quiet, professional workspace with reliable high-speed internet for virtual engagement.Preferred Qualifications:2-5 years of experience in customer support, sales, or relationship management roles.Prior experience in hosting webinars, moderating live sessions, or conducting virtual events is highly desirable.Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.Strong interpersonal abilities with a customer-first mindset and a passion for engaging with people.Why Join Us?Be part of a passionate team building something from the ground up.Learn and grow across multiple functions in a startup setting.Work in a culture that values ideas, ownership, and transparency.Flexible working environment with plenty of learning opportunities.
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
3 weeks ago
Delhi, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Relation Executive
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Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearHiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...
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Customer Support Executive
1 week ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
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Customer Support Executive
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Delhi, Delhi, India Hands Carpets Full timeAs a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...
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Customer Support Executive
2 weeks ago
Delhi, India Dromen & Co Full timeWe are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...
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Customer Support Executive
3 weeks ago
Delhi, India MTechZilla Full timeAbout UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
3 weeks ago
Delhi, India MTechZilla Full timeAbout UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...
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Customer Support Executive
8 hours ago
Delhi, Delhi, India Saaol Heart Center Full time**Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...
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Customer Support Executive
8 hours ago
Delhi, Delhi, India BNC Full timeBNC is looking for **female** customer support executive for a furniture company located at Pahadganj, Delhi - Handling customer orders - Dealing with customers queries - Carrying out marketing activities - Ability to multi-task, set priorities and a self-starter Any graduate with good communication skills in Hindi and English **Job Types**: Full-time,...
