ServiceNow Development Lead and Release Manager/Project Manager/Hyderabad/Chief Technology Office: 0000K8JT
3 weeks ago
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Project Manager.
In this role, you will:
Act as a Subject Matter Expert (SME) to lead & participate in Service Now Development, upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor. Lead the team of Service Now developers and manage the demand and ensure on time delivery of all agreed backlogs. Act as the Release Manager for all Service Now production deployments by coordinating with business owners. Create and Review Change Orders from various pods/modules within Service Now platform. Help teams to bar raise their change orders in adherence to Change governance process. Support fulfillment and support teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Adhere to internal process to support the service, including change management, and incident management policy. Adhere to SRE practices and perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing toil. Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. RequirementsTo be successful in this role, you should meet the following requirements:
10+ years of experience in software development with at least 2 years of experience working on ServiceNow development. 3 to 5 years of experience in people management. Must have knowledge of Integration Hub and API integrations with ServiceNow. Strong Core Java development experience. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. End to End experience of ServiceNow based application design and implementation. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Location open to-Pune/Hyd-
Hyderabad, India HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
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Hyderabad, India HSBC Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest...
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Hyderabad, Telangana, India HSBC Full timeSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking...
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Hyderabad, India HSBC Full timeSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
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