Staff Technical Program Manager

3 weeks ago

Hyderabad, Telangana, India ServiceNow Full time
Company Description

At ServiceNow, our technology empowers individuals worldwide, and our team makes it happen. We work quickly because the world doesn't wait, and we innovate uniquely for our clients and communities. When you join our workforce, you become part of a team of changemakers who are curious and innovative. We believe that you perform best when you live your life to the fullest and share your talents. We support each other to achieve our dreams, both individually and as a team. The future is bright, and you play a key role in shaping it.

With over 7,700 customers, we cater to around 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Discover more about Life at Now blog and listen to our employees sharing their ServiceNow experiences.

If you are unsure whether you meet all the job requirements but are enthusiastic about the role, we encourage you to still consider applying. ServiceNow is dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds, even those who may not have followed a traditional path to this role. We believe that skills and experiences can be transferable, and those with big aspirations make excellent candidates.

Job Description

Team

The Release Program Management team handles large, company-wide programs from conception to release. We drive ServiceNow's release process through partnerships with technology and business stakeholders. Our goal is to ensure timely, high-quality releases that exceed customer expectations.

Role

As a Staff Technical Program Manager on the Release Management Team, your duties include overseeing operational release programs and leading strategic projects from beginning to end. You are responsible for introducing innovative ideas to enhance business processes and tools, as well as monitoring daily program progress, tasks, and risks. Your main focus is to support product and engineering teams throughout the release process, while also coordinating with other stakeholders like legal, go-to-market, and customer support. Your daily activities involve conflict resolution, teamwork, and precise communication.

What you will be doing in this position:

  • Manage Release Programs to facilitate ServiceNow releases
  • Establish project plan, prioritization, milestones, deliverables, and success criteria for major programs
  • Identify, evaluate, prioritize, and address risks to meet program goals
  • Break down complex issues into actionable executive-level updates
  • Offer a strategic view on enhancing business, SDLC or infrastructure processes
  • Implement change management initiatives to ensure successful adoption of process changes across the organization, including providing communications, supplementary materials, process maps, and training
  • Coordinate day-to-day tasks to deliver a top-notch product on schedule
Qualifications

To excel in this role, you should:

We are seeking an individual who is process-driven, results-oriented, and can steer the software release process. The key to success lies in being an adaptable thinker and an exceptional communicator who can collaborate effectively with various stakeholders across different departments.

  • 8+ years of project/program management experience in medium to large organizations, preferably within a Product Engineering or Release Management department
  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or equivalent education and experience
  • Experience in handling and managing large projects or programs involving cross-functional teams
  • Solid knowledge of MS Excel, MS PowerPoint, MS Visio, and similar tools
  • PMP and Agile certifications
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered for employment based on merit without regard to race, color, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status or any other protected category as defined by law.

At ServiceNow, we lead with flexibility and trust in our modern work environment. Explore our flexible work personas: flexible, remote, and in-office-required.

If you need accommodations to complete the application process, or face challenges accessing the online application, please contact us for assistance.

For roles involving access to technical data under export control regulations, such as Export Administration Regulations (EAR), ServiceNow may need to secure export licensing approval from the U.S. Government for specific individuals. Employment is subject to ServiceNow obtaining any necessary export license or approval from the U.S. Government.

Please be cautious of fraudulent job postings and job scams which are becoming more prevalent. Be aware of what to look out for and how to safeguard yourself. Authentic ServiceNow job postings are only available on the ServiceNow Careers website.

Fortune Fortune Media IP Limited. All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not associated with, nor do they endorse the products or services of ServiceNow.

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