Assistant Manager Reservation

5 days ago

Jaipur, India Raffles Hotels & Resorts Full time

Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

  • modifying existing bookings, and answering questions related to their stay.
  • Monitor room availability and manage inventory to maximize occupancy and revenue potential.
  • Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
  • Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
  • Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
  • Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
  • Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
  • Conduct regularly scheduled departmental meeting
  • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • 3-5 years of experience in hotel reservations
  • Proficiency in revenue management systems and Property Management Systems (PMS)
  • Strong analytical skills with the ability to interpret data and make strategic decisions
  • Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
  • Excellent communication skills, both verbal and written
  • Proven experience with pricing strategies and yield management
  • Strong customer service orientation with the ability to handle complex situations
  • Detail-oriented with excellent organizational and time management skills
  • In-depth knowledge of the hospitality industry and current market trends
  • Revenue Management certification preferred
  • Ability to work in a fast-paced environment and adapt to changing market conditions
  • Demonstrated leadership skills and ability to work effectively in a team

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