Reservations Supervisor

5 days ago

Jaipur Rajasthan, India Afterpay Full time

We are currently look for a dynamic** Reservations Supervisor,**who is hands on and has a keen eye for detail to help us deliver the best Guest Experience
- Assists in maximising room sales and revenue.
- Utilises and ensures effective selling and upselling techniques to generate maximum hotel revenue.
- Monitors and ensures all reservations are promptly and accurately input into the system and confirmed to guests/clients.
- Regularly reviews room and rate availability, hotel status, close-out dates, and overbooking situations.
- Maintains cooperation within and between other departments to ensure smooth operations.
- Informs or escalates critical situations (e.g., overbooking, system failure) to the Reservations Manager and consults with the team before making key decisions.
- Adheres to and enforces Reservations and Front Office systems, procedures, company standards, and policies.
- Regularly updates system data for contracts, rates, agreements, and guest/client information.
- Ensures thorough knowledge of hotel and guest room facilities/services and verifies reservations agents are equally informed.
- Follows up on tentative bookings and updates reservation statuses.
- Reviews no-shows and cancellations, processing charges per hotel policy.
- Communicates clearly with guests, subordinates, superiors, and other department heads.
- Manages time effectively, meets deadlines, and proactively identifies and resolves issues.
- Provides assistance to ensure smooth and efficient operations.
- Engages professionally with guests, clients, business partners, and staff.
- Promotes the hotel by engaging with clients, guests, government officials, and key members of the community, and has experience working with and a comprehensive understanding of dignitaries, entertainment, and embassies.

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