Customer Service Team Lead
19 hours ago
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: • Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. • Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. • Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles. • Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset. • Track and report on team metrics, identifying areas for improvement and taking corrective actions. • Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment. • Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals. Position Requirements: Educational Background: Bachelor’s degree. Work Experience: 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. Excellent communication skills, both verbal and written. Ability to analyze performance data and translate insights into action. Exposure to multi-channel or omnichannel support environments. Experience handling escalations and working cross-functionally. Agent Productivity and Engagement. Reduction in Escalations and Error Rates. Technical / Industry Skills: Familiarity with basic coaching frameworks and performance improvement plans. Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). Team CSAT and Quality Scores. Attendance, Adherence, and SLA Compliance. Work Environment & Schedule: • Rotational shifts including weekends or holidays, as needed
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Customer Service Team Lead
1 day ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
24 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
21 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
23 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
3 days ago
Gurugram, Gurugram, India StarZen Full timeJob Description Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills,...
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Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...
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Team Pumpkin
3 weeks ago
Gurugram, India Team Pumpkin Full timeAbout the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes. This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms. As the Lead, you will be responsible for managing a high-performing...
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Team Pumpkin
3 weeks ago
Gurugram, India Team Pumpkin Full timeDescription:About the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes.This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms.As the Lead, you will be responsible for managing a...
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Customer Support Team Lead
4 days ago
Gurugram, Gurugram, India Everstylish Full timeJob Description About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every...
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Gurugram, Haryana, India Team Vcosmos Full time**Electric Vehicle Process for US** **Position-Customer Support Executive - Male\Female both can consider** **Skillset - Communication should be Excellent like B2 or C1 US English both Verbal and Written Typing Speed: 35 WPM, 90%** **Qualification - Graduation** **Experience - Exp. In BPO preferred - International Process. Few Fresher can also be...
