Customer Service Team Lead
21 hours ago
Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on approach, and a proven track record in Contact Center operations. Accountability & Responsibilities of Role: • Lead, manage, and support a team of customer service agents to ensure daily service levels and quality standards are met. • Monitor team performance using key metrics such as AHT, FCR, CSAT, SLA adherence, and schedule compliance. • Provide coaching, feedback, and performance development through regular 1:1s, quality audits, and team huddles. • Handle real-time escalations and ensure timely resolution of customer issues with a customer-first mindset. • Track and report on team metrics, identifying areas for improvement and taking corrective actions. • Drive team engagement, motivation, and collaboration through recognition, support, and a positive work environment. • Collaborate with Quality, Training, and Workforce Management teams to ensure team readiness and alignment with business goals. Position Requirements: Educational Background: - Bachelor’s degree. Work Experience: - 3-5 years of experience in a customer service/contact center environment, with at least 1 year in a team lead or supervisory role. - Strong interpersonal and leadership skills with the ability to manage and motivate a diverse team. - Excellent communication skills, both verbal and written. - Ability to analyze performance data and translate insights into action. - Exposure to multi-channel or omnichannel support environments. - Experience handling escalations and working cross-functionally. - Agent Productivity and Engagement. - Reduction in Escalations and Error Rates. Technical / Industry Skills: - Familiarity with basic coaching frameworks and performance improvement plans. - Proficiency with CRM and contact center tools (e.g., Salesforce, Zendesk, Avaya, Genesys). - Team CSAT and Quality Scores. - Attendance, Adherence, and SLA Compliance. Work Environment & Schedule: • Rotational shifts including weekends or holidays, as needed
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Customer Service Team Lead
1 day ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
24 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
19 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
23 hours ago
Gurugram, India StarZen Full timePurpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills, a hands-on...
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Customer Service Team Lead
3 days ago
Gurugram, Gurugram, India StarZen Full timeJob Description Purpose of Role: The role of Team Leader is to oversee a high-performing team of customer service representatives. This role is critical in ensuring consistent service delivery, meeting key performance targets, and fostering a culture of accountability, learning, and customer obsession. The ideal candidate will have strong leadership skills,...
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Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...
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Team Pumpkin
3 weeks ago
Gurugram, India Team Pumpkin Full timeAbout the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes. This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms. As the Lead, you will be responsible for managing a high-performing...
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Team Pumpkin
3 weeks ago
Gurugram, India Team Pumpkin Full timeDescription:About the RoleWe are seeking a Performance Marketing Lead to spearhead our Paid Media initiatives and drive impactful business outcomes.This role requires a highly strategic and hands-on digital marketing professional with deep expertise in performance marketing across multiple platforms.As the Lead, you will be responsible for managing a...
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Customer Support Team Lead
4 days ago
Gurugram, Gurugram, India Everstylish Full timeJob Description About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every...
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Gurugram, Haryana, India Team Vcosmos Full time**Electric Vehicle Process for US** **Position-Customer Support Executive - Male\Female both can consider** **Skillset - Communication should be Excellent like B2 or C1 US English both Verbal and Written Typing Speed: 35 WPM, 90%** **Qualification - Graduation** **Experience - Exp. In BPO preferred - International Process. Few Fresher can also be...
