Cluster HR Business Partner

Job Overview:

As the Cluster HR Business Partner (HRBP) ,will play a pivotal role in aligning business objectives

with employees and management. You will serve as a strategic partner to leadership teams, ensuring

that human resources initiatives are implemented effectively to drive business success. This is a high-

impact role, requiring a deep understanding of both HR functions and the nuances of the retail/e-

commerce industry, ensuring the optimal performance and development of the workforce across

multiple locations within the cluster.

Key Responsibilities:

1. Strategic HR Leadership:

2. Partner with senior business leaders to define and execute HR strategies that

support organizational goals and align with business needs.

• Act as a trusted advisor to leadership on a variety of HR-related matters, providing

insights and recommendations based on industry trends, best practices, and

business goals.

• Ensure the integration of HR strategies into business operations, emphasizing

workforce planning, organizational development, and performance management.

1. Talent Acquisition & Workforce Planning:

2. Oversee and guide the recruitment process for the cluster, ensuring the right talent

is attracted, hired, and retained, particularly for high-volume retail or e-commerce

roles.

• Collaborate with recruitment teams to design effective sourcing strategies and

recruitment campaigns.

• Analyze business and talent data to predict workforce needs and recommend

solutions for gaps in talent.

1. Employee Development & Performance Management:

2. Champion learning and development initiatives across the cluster to build skills,

leadership capabilities, and improve business outcomes.

• Implement and manage performance management systems, ensuring regular

feedback, coaching, and development plans for all employees.

• Support the creation of high-performance cultures, enhancing employee

engagement and retention.

1. Employee Relations:

2. Foster a positive working environment by resolving employee conflicts and concerns

in alignment with organizational values.

• Manage labor relations and ensure compliance with labor laws and internal policies.
• Work closely with line managers to ensure that employee relations issues are dealt

with proactively and effectively.

1. Change Management:

2. Lead and support change management initiatives related to business restructuring,

organizational shifts, or other significant operational changes within the cluster.

• Guide leaders in managing team transitions, maintaining morale, and ensuring

continuity during periods of change.

1. HR Data & Analytics:

2. Leverage HR data and analytics to inform decision-making, track key metrics, and

assess the effectiveness of HR initiatives.

• Monitor HR KPIs (e.g., turnover, engagement, absenteeism) and collaborate with

leadership teams to make data-driven recommendations for improvements.

1. Compliance & Policy Implementation:

2. Ensure the cluster adheres to all HR-related legal, regulatory, and company-specific

policies and procedures.

• Keep up-to-date with local and international HR laws and guidelines, ensuring

compliance across different regions.

1. Employee Engagement & Culture:

2. Develop and maintain employee engagement strategies that align with the

organizational culture and enhance job satisfaction.

• Support initiatives that foster diversity, equity, and inclusion (DEI) within the

workforce.

• Conduct employee surveys and feedback sessions to gauge satisfaction and identify

areas for improvement.

Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, or related field.

A Masters or HR certification (e.g., CIPD) is a plus.

• Experience:
• Minimum of 5-7 years of progressive HR experience, with at least 3 years in an HRBP

role, ideally in retail, e-commerce, or a fast-paced, customer-focused industry.

• Proven track record of successfully leading HR initiatives in complex, multi-location

environments.

• Skills:
• Strong business acumen with the ability to connect HR strategies with business

outcomes.

• Excellent interpersonal, communication, and problem-solving skills.

• Expertise in talent management, employee relations, and performance

management.

• Ability to work effectively in a fast-paced, ever-changing environment.

Desired Traits:

• Ability to drive change and transformation within the business.
• Strong influence and relationship-building skills.
• Proactive, results-oriented, and able to work autonomously.
• High level of emotional intelligence and empathy for employees at all levels.