Operations Executive

2 weeks ago

india Humancare World Wide Full time

Job Description: Operations

 

Responsibilities:

 

·     Manage the comprehensive operations of the organization both independently and collaboratively within a team environment.

·     Actively participate as a core member of the Operational Team.

·     Attend to all inquiries and requests received through various organizational mailing addresses promptly and efficiently, adhering to designated turnaround times (TAT).

·     Ensure timely response to client and colleague requests within specified TAT periods.

·     Coordinate with vendors, service providers, stakeholders, insurance/TPAs, and Airlines Companies for travel arrangements, reservations, medical clearances, and explore alternative options essential for day-to-day operations.

·     Liaise with worldwide medical flight service providers to ensure smooth and timely operational performance.

·     Provide extensive assistance and support to clients, including preparation and sharing of quotations.

·     Manage operational activities in repatriation cases, overseeing the evacuation process, and offering comprehensive support to both the team and clients.

·     Adhere to management directives and actively contribute to network building for the organization, including developing, implementing, and maintaining quality assurance protocols.

·     Enhance internal capacity by optimizing existing processes and procedures to increase efficiency.

·     Arrange ground ambulance services at origin and destination points as per client requirements.

·     Facilitate Doctor on Call and Teleconsultation services as per insurance company and individual client preferences.

·     Place GOP for insured members of insurance companies or TPAs.

·     Prepare Plan of Mission and flight manifests.

·     Maintain records of inbound calls, TPA & insurance cases, ambulance providers, quotation sheets, mortal service providers, hospitals, and clinics.

·     Manage databases of partners, vendors, and service providers.

·     Submit weekly and monthly reports.

·     Handle inbound leads from the SAARC Region.

·     Assist in recruiting, training, and supervising operational staff.

·     Provide guidance and mentorship to team members to ensure performance objectives are met.

·     Cultivate a positive and productive work environment.

·     Develop and implement strategies to streamline operations, reduce costs, and enhance productivity.

·     Monitor and evaluate the effectiveness of new processes, making necessary adjustments.

·     Update databases, master sheets, online platforms, and coordinate with accounts and management for approvals and processing.

·     Counsel clients on enquiry conversions and coordinate fulfillment for conversions.

 

Qualifications and Skills:

 

·     Bachelor's degree in business management, operations management, health management, or related field (Master's degree preferred).

·     Proven experience in operations management or related roles.

·     Familiarity with medical terminologies and wordings is advantageous.

·     Strong leadership and team management abilities.

·     Excellent problem-solving and decision-making skills.

·     Proficiency in data analysis and reporting software/tools.

·     Knowledge of industry-specific regulations and standards.

·     Exceptional communication and interpersonal skills.

·     Attention to detail and focus on quality.

·     Ability to thrive in a fast-paced, dynamic environment.

 

Mandatory Skill Sets:

 

·     Advanced Excel proficiency.

·     Strong multitasking abilities.

·     Quick decision-making skills.

·     Crisis management expertise.

·     Client interaction capabilities.

·     Experience in multi-departmental collaboration.

·     Job Location: Santa Cruz West

 

Note: Candidates should be comfortable with rotational shifts.

 

Please send your resumes to the Human Resources Department at:

 

We appreciate your interest in joining our team at Human Care Worldwide.


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