Founder Associate at Fella Health

About Fella Health

Fella Health helps middle-aged men live 10 years longer.

We are the telemedicine clinic for bigger guys, worldwide. We use medical weight loss treatment to solve our fellas' most pressing healthcare need, then remain a fella's core healthcare provider for the rest of their life - focused on men's health, longevity, mental health, and primary care.

We will have served 1 million fellas by the end of 2026, and 10 million fellas by the end of 2028.

Our mission is to solve male obesity worldwide, by accelerating the take-up of GLP-1s in middle-aged men. From this, we’ll become the world’s leading men’s health brand.

We’ve grown >80x since Sept 2022 (currently growing >30% MoM) and are cashflow positive. We have expanded our state coverage to >75% of US population, have started to expand our clinical protocol beyond weight (e.g. testosterone), and are eyeing up international expansion.

We're still a young startup and are moving quickly. We have a long way to go. This is still Day 1.

You can read more about working at Fella here:

We're backed by top healthcare & consumer investors:

• Y Combinator
• Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet
• AngelList Early Stage Fund (backed by Naval Ravikant)
• BrandProject (venture-builder behind 2 unicorns)
• The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The opportunity as Founding Associate

Fella is building a world-class team.

As Founding Associate at Fella Health, you’ll work side-by-side with our CEO in ops. You’ll execute across the whole company: medical, customer success, program, growth, finance, internal systems. You’ll take on tasks, projects and, over time, whole areas of the company. Your workflow will be to take on a problem, solve the problem, then build a system for the future. This role drastically scales up CEO time, and puts you in line to own a large area of the company in the coming years.

This role is FTE and fully remote, working US hours.

You'll work closely with and report directly to Fella’s CEO Richie Cartwright.

Key Responsibilities

Clinical Operations — You’ll work under the close guidance of our CEO to run a telemedicine clinic.

• medication access : ensure fellas can access the best medications by building systems to work with their insurance, using coupons, and investigating other options
• providers : ensuring high quality of care from Fella providers with adequate capacity as we scale
• legals : help coordinate with our attorney & accountant to ensure a smooth legal process

Customer Success — You’ll work under the close guidance of our CEO to run customer success.

• enrollment : improve the system fellas use to enroll onto the program
• support : improve our customer support system to sort ad-hoc issues for fellas
• metrics : closely monitor activation, retention & satisfaction metrics to measure success

Company — You’ll work closely with our CEO to help run & improve the company's operating system.

• hiring : help run hiring processes
• internal systems : help improve company processes
• fundraising : help our CEO run a fundraising process
• extra ops : you’ll be a spare pair of hands across the company

Expansion - You’ll work closely with our CEO to lay the ground work for the company’s expansion

• market research: you’ll conduct thorough market research to understand industry trends, customer needs, and competitive landscape to inform business strategy
• product development: you’ll help research products or services that meet customer needs and drive revenue growth

Need to Have

Operating skills:

• Experience : you have 2+ years relevant experience.
• Language : you are fluent in English.
• Systems mindset : you think in and build out systems. You drive towards automation where possible. You’re comfortable with no-code tools.
• Complexity : you're highly organized and can complete multiple projects concurrently.
• Mindset : you calmly handle uncertainty and rapidly changing situations.
• Learning : you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.

Cultural skills:

• Managing yourself — you own your schedule, your habits, your happiness, your life. Your team-members help you flourish, but the eventual responsibility lies with you.

Nice to Have

Operating skills:

• Past : you've been pulled into important problems, taken risks, excelled in new areas. You've likely created something from nothing, however small.
• Future : you want to start a company in the future.
• Background : you may have a background in computing, or software, or engineering. You're comfortable around technology.

Cultural skills:

• Seeing systems — you recognize the system which produces the outcome, and focus on improving the system to fix the underlying cause.
• Positive-sum thinking — you think in terms of collaboration not competition.

Our cultural standards

• Belief in the mission — we will have served 10 million fellas by the end of 2028 and we transform the lives of most fellas who join. We have a lot of work to do. We are obsessed with our fellas and are dedicated to the mission.
• Bulldozing barriers — the world is malleable and we shape it. We truly believe this and act accordingly. We are at the mercy of no one but ourselves.
• Unwavering integrity — we are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity.
• Enduring frugality — we are frugal. We hate being wasteful and we are anti-luxury. We spend our cash wisely & carefully - in a way that would make our grandmas proud.
• Do what is needed — speed is critical and often the solutions we need are messy. We are comfortable moving quickly and taking on gritty work.
• End-to-end ownership — we are comfortable owning projects from noticing the problem to delivering the outcome.
• Dedication to excellence — we are obsessed with our role, with a commitment to compounding self-improvement.
• Commitment to candor — we believe in open communication and transparency. We are clear & caring communicators, welcoming feedback.
• Only the paranoid survive — the road of expansion is bumpy. We are not fair weather sailers; we embrace the storms. However much we’ve already done, however far we’ve already come — all our work is still ahead of us.
• Keep your head down — we’re boring people doing exciting work. We don’t chase short-term status: no media profiles, no bullshit conferences, no investor drinks. We ignore short-term dopamine hits and focus on what matters.

Compensation & Benefits

• Compensation : competitive salary + early-stage equity (inclusive of 13th month)
• Vacation : generous PTO with a yearly minimum (>2wks/yr)
• Remote : our team is fully distributed across the world and functions fully remotely
• Healthcare : comprehensive medical insurance ($500/yr)
• Personal development : budget for books, courses, coaching ($400/yr)
• Personal wellness : budget for gym, health apps ($400/yr)
• What are we missing? We're still early so you get to shape our culture.