Senior Salesforce Loyalty Manager

2 weeks ago

Delhi, India MRM Full time
We are currently seeking an experienced Senior Salesforce Loyalty Management Consultant. The successful candidate will have a deep technical knowledge of the Salesforce Loyalty Management solution, with specific skills in integrating Salesforce with third-party applications, and modifying Salesforce pages through both code and no-code solutions. Key knowledge areas include understanding journal ledgers, setting up exclusive promotions, vouchers, managing currency points, and ideally, familiarity with the setup of a "refer a friend" loyalty program. Hands-on experience with Apex customization for new API integrations is essential. Additional knowledge of Salesforce CRM is a plus. The ideal candidate will use their expertise to consult with client, design, implement, and optimize Salesforce Loyalty Management solutions, leveraging technical tools to create tailor-made solutions.

Key Responsibilities:

- Lead and facilitate discovery and scoping sessions with clients.- Understand clients' business processes and requirements and translate them into system configuration and customization specifications.- Configure, test, and implement Salesforce Loyalty Management solutions, including the setup of exclusive promotions, and voucher management.- Manage loyalty program currency points and understand the fundamentals of journal ledgers.- Develop and implement new API integrations using Apex for customizations.- Leverage technical tools to create customized solutions for unique client needs.- Modify Salesforce pages through both coding and no-code solutions.- Ensure seamless integration with third-party applications as per client requirements.- Act as a liaison between the technical team, clients, and any third-party regarding software functionality throughout the project lifecycle.- Provide high-quality Salesforce Loyalty Management technical and functional training to end-users.- Stay updated on new Salesforce Loyalty Management features and functionalities to provide recommendations for process improvements.- Develop and maintain effective relationships with clients.- Assist in presales activities, solution construction, presentations, and demonstrations where needed.- Familiarity with setting up a 'Refer a Friend' loyalty program is desirable.



Qualifications:

- Bachelor’s degree in information technology, Computer Science or related field.- Salesforce certification is highly desirable.- Minimum of 5 years of experience working with Salesforce Loyalty Management.- Hands-on experience with Apex for customization and API integrations.- Proven experience in integrating Salesforce with third-party applications.- Strong knowledge of Salesforce CRM is a plus.- Proficiency in modifying Salesforce pages through both code and no-code solutions.- Previous experience in setting up and managing exclusive promotions, and voucher management.- Deep understanding of journal ledgers and loyalty program currency points.- Familiarity with setting up a 'Refer a Friend' loyalty program is desirable.- Excellent consulting, presentation, and communication skills.- Ability to solve complex problems and provide clear and concise explanations of intricate software issues.

Key Competencies:

- Detail-oriented and capable of managing projects from inception through to completion.- A dedicated team player with strong initiative and the ability to work independently.- Proficient in time management, setting priorities, and taking the initiative to solve problems.- High adaptability in a fast-paced, constantly evolving business and work environment.

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