Customer Success Manager

4 weeks ago


bangalore, India Twixor Full time

Role: Customer Success Manager

Job Description:

Twixor is looking for a mid- to senior- level Customer Service Manager, who will help grow the existing client base and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute). This is a customer success and growth role, focused on the global market, and a key contributor to the strategy and growth of the company. The ideal candidate has successfully worked in a B2B enterprise product customer success role and is excited about helping contribute to a fast-growing B2B startup in a space that is growing exponentially. We are looking for someone with experience in B2B SaaS, process automation and channel centric digital customer experience platforms, and familiar with serving customers of AI/ML/NLP/Chatbots technologies.

Job Responsibilities:

Establish a trusted advisor relationship with the customer stakeholders and own the value roadmap for the customer

Set the groundwork for our customer's successful journey by collaborating on on-boarding, product implementations, and adoption plans

Be the voice of the customer and provide continuous feedback and new feature requests to our product engineering and internal teams

Use data and best practices to drive the usage and adoption of the Twixor platform

Build a strong reference able customer base, with ownership for maintaining customer satisfaction, and retention with the accounts in the portfolio

Build and maintain essential technical knowledge of the product, and guide the customer through the most relevant features and functionalities for their specific business needs

Collaborate with the Sales and Solutions, and help provide reference to new opportunities where applicable

Collaborate with internal teams and customers to define critical goals, and KPIs that will lead to value delivery

Uncover and manage customer risk that are related to customer outcomes, renewals or customer satisfaction

Document all pertinent customer information and conversations into our CRM database

Meet or exceed KPIs

Requirements:

3+ years of customer success roles with B2B enterprise software SaaS

Bachelors Degree or equivalent preferred

Proficient in driving solution and use case development with clients

Comfortable with technology, giving product new feature demos

Desire to innovate and strong attention to detail

Ability to communicate clearly and professionally, in writing and orally

Experience working with cross functional teams

Understanding of customer success metrics

Nice to Have: prior experience working with growth stage companies in B2B SaaS / Messaging

Nice to Have: exposure to low-code technology platforms, in industries like Banking, Healthcare, Retail and others

Location: Bangalore or Chennai, India

Notice Period: 30 days or Immediate





  • bangalore, India Leadrat Full time

    Key Responsibilities - Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction. - Be the customers first point of contact. You are their advocate and champion and work directly with our...


  • bangalore, India Motorola Solutions Full time

    Job DescriptionCustomer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is...


  • bangalore, India ColorTokens Inc. Full time

    Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...


  • bangalore, India AppViewX Full time

    Customer Success Manager Experience: 8+ years Location: Bangalore/Chennai/Coimbatore Who we are and What we do? AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will...


  • bangalore, India AppViewX Full time

    Customer Success ManagerExperience: 8+ yearsLocation: Bangalore/Chennai/CoimbatoreWho we are and What we do?AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to...


  • bangalore, India Skan Full time

    As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver...


  • Bangalore Urban, India Leadrat Full time

    Key Responsibilities- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.- Be the customers first point of contact. You are their advocate and champion and work directly with our product...


  • bangalore, India SolarWinds Full time

    Your Role : The Customer Success Manager (CSM) will be a trusted adviser to our key customers. This person will be responsible for developing and maintaining customer relationships, through effective adoption of our software, to achieve customer retention, renewals, and upsell goals, while ensuring a best-in-class customer experience. The ideal candidate...


  • bangalore, India VAP Group Full time

    About VAP Group Who are we? One stop destination for all blockchain solutions .We are adept at assisting all blockchain efforts, including ICO, STO, NFT, DeFi and IEO and FinTech, flourish in an intensely competitive and extremely volatile market with our knowledge of and expertise in all industry fundamentals. We strive to make your visions for...


  • bangalore, India Hatica Full time

    About Hatica Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams. Job...


  • bangalore, India ITILITE Full time

    About Us : ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with superior...

  • Customer Success Lead

    4 weeks ago


    bangalore, India White Force Full time

    Job Description: Must have skills: Have 3+ years of experience working in a B2B SaaS Sales and Marketing Product company, primarily focussed on the NA and Europe markets Expertise and hands-on experience in Salesforce and HubSpot platforms with an understanding of the data and modeling (not just reports/ dashboards) Experience configuring and...


  • bangalore, India Adobe Full time

    Description Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults...


  • bangalore, India Nutanix Full time

    The Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic Customer Success Representative  to deliver exceptional customer service and improve customer...


  • bangalore, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...


  • bangalore, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...


  • bangalore, India ITILITE Full time

    About Us : ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with superior...


  • bangalore, India MoEngage Inc. Full time

    Job Description Onboard closed leads with Integration support Be the point of contact for Accounts and be responsible for the growth of the customer Advise clients on the most effective ways to use the MoEnagage Platform Be a Product Evangelist, consulting the top internet companies on their growth. Skills  2+ years of experience with...


  • bangalore, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...


  • bangalore, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...