Process Trainee

2 days ago

Mohali, India ASITUJ Full time

As a Process Trainee, this role demands the following but not only limited to :

·       Understanding client preferences and provide customized travel solutions, including flights.

·       Respond promptly to inbound inquiries via phone, email, and chat from prospective travelers.

·    Stay updated on travel trends, destination information, and industry best practices to provide informed recommendations.

·       Collaborate with the marketing team to provide feedback on lead quality and customer insights.

·       Assist clients with travel documentation, including visas and insurance, as required.

·       Proficient in using GDS and CRM.

·       Handle post-booking support, addressing changes, cancellations, and customer inquiries to ensure satisfaction.

Behavioral Competencies

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Strong organizational skills and attention to detail.
  • Understanding clients requirement and convert potential leads to Sales.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work as needed, to accommodate client schedules.

Technical Competencies

  • Global Distribution System :: Amadeus / Sabre / Galileo
  • Experience on CRM Tools :: HubSpot/ Salesforce/ Zoho
  • Communication Etiquettes including telephonic voice modulation, chat and email.

·       
Benefits ::

·       Weekly & Monthly Incentives based on targets.

·       Medical Coverage  - 4 lacs per annum.

·       Accident Coverage - 5 lacs per annum.

·       Comprehensive Training Programs.

·       Clear Career Development Plan.

Interested can share their cv

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