
Process Trainer
13 hours ago
Role- Process Trainer
Industry-BPO/KPO
- Key Responsibilities:
Training Delivery
- Conduct
New Hire Training (NHT)
for fresh joiners. - Deliver
refresher training sessions
for existing staff. - Conduct
product/process knowledge sessions
. - Train employees on
soft skills
,
customer service etiquette
, and
compliance standards
.
Content Development
- Prepare training materials, manuals, and documentation.
- Customize training modules based on client or process requirements.
Assessment & Evaluation
- Evaluate trainees through tests, mock calls, and role-plays.
- Monitor trainee progress and provide feedback.
- Certify agents before they go live.
Curriculum Design & Development
- Create
training modules, presentations, manuals
, and
e-learning content
specific to the product. - Collaborate with the client or product team to update content regularly.
- Build
FAQs, knowledge bases
, and
mock scenarios
for hands-on learning.
Budget-6LPA
-
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