
Process Trainee
3 days ago
As a Process Trainee, this role demands the following but not only limited to :
Understanding client preferences and provide customized travel solutions, including flights.
Respond promptly to inbound inquiries via phone, email, and chat from prospective travelers.
Stay updated on travel trends, destination information, and industry best practices to provide informed recommendations.
Collaborate with the marketing team to provide feedback on lead quality and customer insights.
Assist clients with travel documentation, including visas and insurance, as required.
Proficient in using GDS and CRM.
Handle post-booking support, addressing changes, cancellations, and customer inquiries to ensure satisfaction.
Behavioral Competencies
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong organizational skills and attention to detail.
- Understanding clients requirement and convert potential leads to Sales.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work as needed, to accommodate client schedules.
Technical Competencies
- Global Distribution System :: Amadeus / Sabre / Galileo
- Experience on CRM Tools :: HubSpot/ Salesforce/ Zoho
- Communication Etiquettes including telephonic voice modulation, chat and email.
Benefits ::
Weekly & Monthly Incentives based on targets.
Medical Coverage- 4 lacs per annum.
Accident Coverage - 5 lacs per annum.
Comprehensive Training Programs.
Clear Career Development Plan.
Interested can share their cv [Confidential Information].
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