Servicenow Lead/ Architect
1 month ago
ServiceNow Lead and Architect
to join our team. In this role, you will be responsible for leading the design, implementation, and optimization of ServiceNow solutions, with a focus on
Discovery ,
ITSM
processes, and
integration . You will work closely with stakeholders to ensure the solution meets business and technical requirements while driving operational efficiencies.Key Responsibilities:Lead the architecture and implementation of ServiceNow ITSM, Discovery, and integrations with other enterprise systems.Define and implement best practices, solution designs, and technical standards for ServiceNow applications.Oversee end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes.Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions.Lead the integration of ServiceNow with third-party applications using REST, SOAP, and other integration technologies.Mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.Provide expertise in ServiceNow Discovery, CMDB (Configuration Management Database), and Service Mapping to ensure accurate and efficient data mapping and visualization.Troubleshoot and resolve technical issues related to ServiceNow platform performance and integrations.Stay up-to-date with the latest ServiceNow features and releases to provide recommendations for new functionality or optimizations.Develop and maintain technical documentation, including architecture diagrams, configuration manuals, and integration guides.Ensure adherence to ServiceNow development and implementation standards.Participate in client meetings and workshops to understand requirements and present technical solutions.Required Skills & Qualifications:Experience:7+ years of experience in
ServiceNow
administration, development, and architecture.Extensive experience in
ServiceNow ITSM
(Incident, Problem, Change Management, etc.),
Discovery , and
CMDB
management.Proven track record of
ServiceNow integration
with third-party applications (REST, SOAP, etc.).Strong hands-on experience in
ServiceNow Discovery
configuration, including setting up probes, sensors, and data collections.Experience designing and implementing end-to-end ServiceNow solutions for enterprise-level customers.Proficiency in
ServiceNow scripting
(Business Rules, Client Scripts, UI Actions, etc.).Experience in
ServiceNow Performance Analytics
and reporting.Certifications:Certification Mandate:
CIS ITSM or CIS Discovery (one of these certifications is required).Additional ServiceNow certifications (e.g., CIS Cloud Management, CIS Security Incident Response) are a plus.Technical Skills:Strong understanding of ITIL processes and frameworks, particularly related to Service Management.Expertise in
CMDB ,
Service Mapping , and
Discovery
capabilities in ServiceNow.Proficient with
ServiceNow Studio ,
Orchestration , and
Flow Designer .Knowledge of
JavaScript ,
REST APIs , and
SOAP web services .Experience with
ServiceNow platform upgrades
and patching.Soft Skills:Strong communication skills with the ability to interact with both technical and non-technical stakeholders.Proven leadership abilities with a track record of mentoring and guiding junior staff.Excellent problem-solving and troubleshooting skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Preferred Skills & Qualifications:Experience in
Cloud Management ,
Security Incident Response , or
Governance, Risk, and Compliance (GRC)
in ServiceNow.Familiarity with
ServiceNow Performance Analytics
and
Reporting .Experience with
Agile methodologies
and project management tools (Jira, Confluence).Strong understanding of IT infrastructure, network topology, and cloud environments (AWS, Azure, etc.).Why Join Us?Opportunity to work on exciting and complex projects with industry-leading companies.Collaborative and dynamic work environment.Continuous learning and growth opportunities.Competitive salary and benefits package.Flexible work arrangements and a healthy work-life balance.
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