Senior Executive EXL/SE/1075839

4 days ago


noida, India exl Full time

Job Description

Basic Functions

Employee will be involved in processing medical bills received from providers based out of US. Transaction processing requires special knowledge of healthcare terminologies and/or reasoning mindset. Productivity  Accuracy Attendance Schedule Adherence

Primary Internal Interactions

Team:

Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager  Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required SME/ Process Trainer for training as and when required

Primary External Interactions 

Supervisors at client end for seeking clarifications and answering queries  SMEs / Trainers at client end for training

Organizational Relationships

Reports To :  Assistant Manager/Lead Assistant Manager

Skills

Technical Skills

Good computer navigation skills, keyboarding skills Proficient in MS Office Understanding of P&C insurance, Claims Handling would be an advantage

Process Specific Skills

Sound knowledge of medical terminologies  Good decision making skills  Effectively balances quality, customer service and productivity standards Excellent problem solving & analytical skills 

Soft skills (Desired)

Self-discipline Result orientation  Adaptability  Goal oriented

Soft Skills (Minimum)

Good written communication skills  Listening and comprehension skills  Questioning and Reasoning Skills Customer Service focus and escalation handling skills Ability to multitask, prioritize and manage daily work activities

Education Requirements

Graduate from a reputable university

Work Experience Requirements

6-18 month of work experience, preferably in P&C Insurance with Payment Adjudication & Reconsideration Appeal background for US geography in a BPO/outsourcing environment

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