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Senior Executive EXL/SE/1075839
4 days ago
Job Description
Basic Functions
Employee will be involved in processing medical bills received from providers based out of US. Transaction processing requires special knowledge of healthcare terminologies and/or reasoning mindset. Productivity Accuracy Attendance Schedule Adherence
Primary Internal Interactions
Team:
Assistant Manager / Lead Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support Manager for settling issues left unresolved by the Lead Assistant Manager / Assistant Manager Team members for seeking co-operation and clarification on process related matters and providing assistance and support when required SME/ Process Trainer for training as and when required
Primary External Interactions
Supervisors at client end for seeking clarifications and answering queries SMEs / Trainers at client end for training
Organizational Relationships
Reports To : Assistant Manager/Lead Assistant Manager
Skills
Technical Skills
Good computer navigation skills, keyboarding skills Proficient in MS Office Understanding of P&C insurance, Claims Handling would be an advantage
Process Specific Skills
Sound knowledge of medical terminologies Good decision making skills Effectively balances quality, customer service and productivity standards Excellent problem solving & analytical skillsSoft skills (Desired)
Self-discipline Result orientation Adaptability Goal orientedSoft Skills (Minimum)
Good written communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and escalation handling skills Ability to multitask, prioritize and manage daily work activities
Education Requirements
Graduate from a reputable university
Work Experience Requirements
6-18 month of work experience, preferably in P&C Insurance with Payment Adjudication & Reconsideration Appeal background for US geography in a BPO/outsourcing environment
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