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Senior Executive EXL/SE/1018900

4 months ago

Noida, India exl Full time

Job Description

Job Summary

To be a part of O2C service delivery team for a UK client 

Key Accountabilities

• Collection, reconciliation, deduction management along with query resolution. Follow up with Clients on overdue accounts and unresolved debts

• Research and follow ups for deduction taken – Short payments/Overpayments/Shortages etc. 

• Research and follow ups for unallocated and unidentified payments 

• Perform system reconciliations (Billed vs. collected etc.) 

• Collaboration with various teams including sales & account management team and internal teams for cash processing, unallocated funds etc.

• Research, resolve and document inquiries regarding collections payments and customer queries

• Work as part of a team to deliver ad-hoc work as required

• Any other essential function that may occur from time to time as directed by the senior processor, team lead or process manager