Unit Manager
1 week ago
Job Description Role : Customer Support Unit Manager Designation: Unit Manager - Customer Support Operations Level 5 Department : Operations Reports to: Operations Manager Role & Responsibilities: Ensure the SLA's and KPI Targets as specified by the client are met consistently. Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels. Dealing with Cases escalated by team members & Clients Complete end to end understanding of Product / Process knowledge Hiring & Training of new team members Ensuring that Team members comply with all Client & Mphasis regulatory policies and procedures Comply to all ISO & ISMS related protocols Facilitating flow down of information (e.g., policies, procedures) to all Team members Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process Conduct coaching and feedback session for team members Conduct daily / Weekly / Monthly huddles & meetings Maintain staffing requirements as specified from time to time Control attrition through employee engagement activities Leading and participating in projects Ensuring alignment between Client and Mphasis by regularly attending calibration/coaching excellence sessions Monitoring results and KPI data to drive performance and Team member behaviors including team goals Conduct periodic appraisals of team members Publish daily, weekly & Monthly reports Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc) to ensure smooth functioning of the process. Skills required: Graduation is a MUST. Should have managed a minimum team size of 10 to 15 agents for more than 12 months. Insurance domain experience is preferred Good understanding of key Voice - Outbound (customer service) operations metrics Good interpersonal skills Good analytical skill Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.) Good planning skills Knowledge of at least one coaching principle (SMART, GROW) Knowledge of Six Sigma, LEAN, T&M preferred Strong team building capabilities Strong communication skills and a high degree of energy Good balance between people, process & clients Excellent communication skills, both verbal and written Good client management & relationship building skills Flexible about work content, timing and location and able to work independently with clients and colleagues Should be ready to work in multiple / night shifts.
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Unit Manager
2 weeks ago
Pune, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals. Principal Accountabilities To manage the...
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Unit Manager
2 weeks ago
Pune, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals.Principal Accountabilities- To manage the...
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Unit Manager
3 weeks ago
Pune, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization's sales goals.Principal Accountabilities- To manage the...
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Unit Manager
3 weeks ago
Pune Division, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals. Principal Accountabilities To manage the...
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Unit Manager
2 weeks ago
pune, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals. Principal Accountabilities To manage the...
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Unit manager
2 weeks ago
Pune, India Poonawalla Fincorp Full timeThe Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals.Principal AccountabilitiesTo manage the...
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Unit Sales Manager
7 days ago
Pune, Maharashtra, India Health Insurance Care Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionHealth Insurance Care provides affordable, high-quality health insurance coverage, helping individuals and families access essential healthcare services. We specialize in offering comprehensive and reliable solutions under the Affordable Care Act. Our mission is to simplify health insurance and ensure protection and peace of mind for our...
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Unit Manager
2 weeks ago
Pune, Maharashtra, India Bajaj Finance Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob PurposeDigital Platforms is an integrated platform offering a diverse range of financial products covering unsecured and secured loans, payments, cards, wallets, deposits, mutual funds, and loans on lifestyle products ranging from consumer durables to home furnishing. The platform integrates our home-grown e-commerce marketplace, Insurance marketplace,...
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Unit Manager
4 days ago
Pune, Maharashtra, India Bajaj Finance Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob PurposeThis position is open with Bajaj Finance ltd.- Risk Management is core to Bajaj Finance.- Most of the decisions in Risk Management are policy based, data driven and analytical.- Position involves managing monthly update of product policies for BFL business and ensuring maintenance of policy database on the product program portal.- Engaging with...
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Unit Manager
2 weeks ago
India, Tier , Pune, West, Pune Corporate Office - PTP, MAHARASHTRA Bajaj Finance Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Purpose"This position is open with Bajaj Finance ltd."Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities•Review of design & implementation of Operational Risk Management...
