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15h Left: Head of Key Accounts

1 month ago


Delhi, India NIIT Limited Full time
About the Company

NIIT is a leading global talent development company offering training and development solutions to individuals, enterprises, and institutions. With its cutting-edge technologies and learning platforms, NIIT strives to meet the evolving needs of the digital economy and build future-ready professionals.

Key Responsibilities:

Sales Strategy & Planning:

- Develop and implement a robust sales strategy to drive revenue growth across all product lines and services.- Identify market opportunities in the target segments to achieve business expansion objectives.- Set ambitious but achievable sales targets and create action plans to meet those targets.

Team Leadership & Development:

- Lead, mentor, and manage the sales team across regions to ensure optimal performance.- Build a high-performance sales culture that focuses on customer satisfaction, accountability, and continuous learning.- Monitor team performance, provide feedback, and drive improvements in sales techniques.

Revenue Generation & Market Expansion:

- Collaborate with marketing and solutions teams to develop competitive pricing models, promotions, and customer engagement plans.- Build relationships with key decision-makers in target markets, securing long-term business partnerships.- Ensure follow-up on leads and convert them into long-term customers.

Customer Engagement & Relationship Management:

- Manage high-level client relationships, ensuring customer satisfaction and fostering repeat business.- Lead the effort to understand customer needs and tailor solutions to meet those needs.- Act as the point of escalation for key customer issues and ensure their resolution.

Market Analysis & Reporting:

- Track and analyze sales performance metrics, market trends, competitor activities, and industry developments.- Prepare regular sales reports and forecasts for senior leadership.- Use data-driven insights to adjust strategies for market dynamics.