Senior Officer, Specialist, Dispute Management and Bureau Reporting, Risk Management Group

1 week ago

Mumbai, India DBS Bank Full time

Senior Officer, Specialist, Dispute Management and Bureau Reporting, Risk Management Group -(WD78297)Job Purpose To resolve customer disputes pertaining to customer’s credit report in a timely manner To ensure timely and accurate submission of CIC and any Regulatory reporting Maintain a consistent consumer credit culture in the Bank to ensure compliance with regulatory and internal standards Key Accountabilities Resolution of customer disputes received from the Bureaus and/or internal channels. Prepare and make submission for bureau corrections, as applicable. Ensure accurate and timely submission of all Regulatory Reporting detailed below but not limited to: Reporting of performance of our borrower loans to the 4 Bureaus Reporting submissions pertaining to RBI, NHB Reporting of performance of our borrower loans to NeSL Ensure controls and processes are streamlined for all Regulatory and CIC reporting activities Engage proactively with key stakeholders from Business, Reporting teams, Credit Policy, Technology, Operations etc. Support UAT of all system led changes Job Duties & responsibilities Resolution of customer disputes and related bureau corrections/reporting Preparation of bureau reporting files for submission to all 4 bureaus. Conduct controls, hygiene checks to ensure accurate reporting Conduct monthly Quality Control checks to ensure accurate and timely reporting Publish regular dashboards of dispute management items Perform regular and ad-hoc risk reporting to consumer credit management/ line of business stakeholders and MIS preparation. Identify opportunities/ gaps to improve data quality and existing reporting processes Provide UAT support for any data migration, automation or MIS platform enhancement to ensure successful implementation. Experience At least 3-4 years of experience in financial sector with exposure to bureau complaints & CIC Reporting. Education / Preferred Qualifications Degree holder, preferably in banking/Finance Knowledgeof strong command in Microsoft Office (Word, Excel, Powerpoint & Access). Good understanding and knowledge of credit cycle management (acquisition, collection & portfolio management)in a consumer credit environment preferred. Knowledge of Python, SQL, other automation is an added advantage Work Relationship Team-player with good inter-personal, communication & writing skills. Meticulous with analytical and problem-solving skills. Seek to understand stakeholder’s point of view and find win-win solution. Motivated and self-driven. Primary Location :India-Maharashtra-MumbaiJob :AnalyticsSchedule :RegularEmployee Status :Full-time:Job Posting :Oct 28, 2025, 8:00:00 AM

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