Customer Relationship Management Specialist

10 hours ago

Chennai, India DTDC Express Limited Full time

Company Description

DTDC Express Ltd is one of India's leading integrated express logistics companies, providing both domestic and international services. The company offers a comprehensive range of technology-enabled logistics solutions, catering to a broad spectrum of customers across various industry verticals. DTDC operates India's largest physically accessible express logistics network and partners with over 15,000 exclusive channel partners to enhance its sales and service capabilities.

Role Description

This full-time Customer Relationship Management (CRM) Specialist role is an on-site position located in Chennai. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and using CRM systems to improve customer satisfaction and sales. Day-to-day tasks include handling customer inquiries, monitoring customer feedback, preparing sales reports, and collaborating with sales and project management teams to support customer needs.

Qualifications

  • Customer Relationship Management (CRM) skills and experience in managing customer interactions
  • Strong Analytical Skills for data analysis and performance monitoring
  • Excellent Communication skills to interact effectively with customers and team members
  • Sales skills for supporting and driving sales activities
  • Project Management skills for coordinating efforts across different teams
  • Strong organizational skills and attention to detail
  • Ability to work independently and efficiently in an on-site environment
  • Bachelor's degree in Business Administration, Marketing, or a related field

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