Customer Service Executive

2 days ago


india LikeCard Full time
Job Description

This is a remote position.


We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.
Responsibilities: 
  • Respond to customer inquiries via chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues efficiently.
  • Provide accurate information about products and services.
  • Maintain a high level of customer satisfaction and professionalism.
  • Escalate complex issues to higher-level support when necessary.
  • Keep records of customer interactions and transactions.
  • Continuously update knowledge of company products, services, and policies.

Requirements
  • High school diploma or equivalent; college degree preferred.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer service software, databases, and tools.
  • Flexibility to work night shifts, including, weekends, and holidays.

Benefits
  • Professional career development opportunities

Requirements
High school diploma or equivalent; college degree preferred. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficient in using customer service software, databases, and tools. Flexibility to work night shifts, including, weekends, and holidays.

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