Agency Manager – Collection Specialist Team

4 weeks ago


hyderabad, India White Force Full time

Job Description:

 Ensure appropriate infrastructure and resource availability in vendors to carry out collectionsas per operating plan● Formulate collection strategies for the dpd basis as well as per market dynamics, portfoliospread/segmentation and business requirements● Identify critical /non performing segments and ensure appropriate legal hardship tools areapplied to them for satisfactory resolution● Conduct regular performance review with all vendors, Agency superviosers & callers for allcritical metrics to track the portfolio health and ensure healthy process● Monitor field collections by bucket/vintage/region to ensure cost adherence in operationsand achieve cost efficiencies● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Codeand conduct and maintaining standards to achieve customer satisfaction● Ensure proper recourse mechanism is followed to resolve customer compl



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