Agency Manager Collections

4 weeks ago

hyderabad, India White Force Full time

Job Description:

Position Responsibilities Job Description -Role Accountability1. Manage portfolio (Multiple Due Stages) performance through a team of Collections executives & callers, in line with Operating and process Plan.● Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan● Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements● Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution● Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction● Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner● Ensure 100 % coverage of cases of allocated● Ensure monthly cost provisions are reported to Finance team as per timelines● Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene● Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction● Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge-offs, Gross write-off settlement loss rates, rate of recoveryMeasures of Success(Define the Outcomes expected of the role)Portfolio CoverageGNPA (Gross non performing asset) Rate and Value3.30+ and 90+ Delinquency rateWrite off Recovery rates● GWO (Gross write off)● Cost of collection● Settlement waiver rate● Absolute Recovery● Settlement waiver rate● Cost of collection● ROR● Absolute recovery/ACM● Regulatory Customer complaint %● Process adherence as per MOUMust have Qualification Post-Graduate / Graduate in any disciplineOverall experience in role 3-5 years of post-qualification experienceRelevant Experience with respect to the role 3+ years of experience in retail consumer finance in the Collections function

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