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Team Leader Operations

1 month ago

Bengaluru, India FiveS Digital Full time

Company Description

FiveS Digital is a technology-led Business Process Management organization with a customer and community-centric approach. Over the past 15 years, we have expanded to 9 locations across India, including a diverse and inclusive BPM delivery center in Navi Mumbai. With a team of over 3500 members, we specialize in Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. Committed to diversity, equity, and inclusivity, we are certified as a women-owned unit by WeConnect International, USA.

Role Description

This is a full-time on-site role for a Team Leader Operations based in Bangalore. The Team Leader Operations will oversee daily operations, ensure customer satisfaction, manage a team, and optimize processes. Key responsibilities include monitoring operational performance, analyzing data, managing people, and effective communication with stakeholders.

Qualifications

  • Strong Customer Satisfaction skills
  • Excellent Analytical and Operations Management skills
  • Effective People Management and Communication skills
  • Proven ability to work on-site in Bangalore
  • Experience in the BPO/BPM is mandate
  • Bachelor's degree in Business Administration, Management, or related field
  • Immediate Joiners Required