
Team Leader
7 days ago
Key Responsibilities:
- Lead, coach, and motivate a team of BPO professionals to achieve operational goals.
- Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
- Conduct regular team meetings to communicate targets, performance feedback, and process updates.
- Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
- Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
- Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.
Requirement:
Experience: Minimum 5 years experience in as a Team Leader
Qualification : PUC or Graduate.
Language : English, Kannada, Hindi, Tamil, Telugu
Job Types: Full-time, Permanent, Fresher
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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