Customer Service Representative

2 days ago

Delhi, India BookLeaf Publishing Full time

Position Title: Customer Service Representative

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – Job Type: Full-time

About BookLeaf Publishing

BookLeaf Publishing is redefining self-publishing for authors worldwide. With a unique blend of innovation, author-first support, and streamlined execution, we help aspiring and established writers bring their books to life. Featured in Shark Tank India Season 4, our scalable and impactful model has positioned us among the most trusted publishing platforms in the country.

Role Overview

As a Customer Service Represtative, you will serve as the single point of contact for authors throughout their entire publishing journey—from manuscript submission to final book launch and post-publication support. From addressing inquiries to managing timelines and coordinating between departments, you will ensure smooth communication, timely execution, and a positive experience for every author. This role demands excellent communication, multitasking, and problem-solving skills, along with a strong understanding of publishing workflows and a commitment to author satisfaction.

Key Responsibilities

  • Respond to author queries via email, phone, Google Meet, and chat with professionalism, clarity, and empathy
  • Take onboarding calls to guide authors through the publishing process and set expectations early on
  • Provide end-to-end guidance to authors on the self-publishing process including manuscript submission, timelines, formatting, design, and distribution.
  • Keep authors updated on the status of their projects and proactively address any delays or challenges.
  • Ensure high-quality standards in book layout, design, and overall presentation before final publishing.
  • Document all client interactions, feedback, and project progress using internal tools.
  • Share feedback and recurring queries with the operations and support teams for continual process improvement.

Qualifications & Experience

  • Bachelor's degree in Publishing, Communication, English, Media, or a related field.
  • 1–3 years of experience in publishing, customer support, or content/media services.
  • Excellent verbal and written communication in English (7/10 or higher).
  • Ability to handle multiple author projects simultaneously and maintain quality control.
  • Comfortable using Google Workspace tools (Docs, Sheets, Gmail, Meet), ChatGPT, and other digital platforms to streamline communication and task management.
  • Strong organizational skills and a problem-solving mindset.

Other Requirements

  • Immediate joiners or those with a short notice period preferred.
  • Must own a laptop (systems are not provided by the company).

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India KR Immigration Full time

    **Customer Service Representative** **Job description** **Job Title**: Customer Service Representative **Company**: KR Immigration Private Limited Company **Location**: B-29 First floor, Lajpat Nagar -2, New Delhi -110024 near Metro gate number-1 **About the Job**: We are looking for a creative and talented **Customer Service Representative** to join...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Company DescriptionAirmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role DescriptionThis is a...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India Airmount Logistics Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Airmount Logistics Private Limited is a specialty cargo service provider in India, offering transportation & logistics services via Road, Train & Air with accurate docket tracking. Founded in 2016, Airmount is known for 24/7 availability, customer satisfaction, and personalized solutions for various industries. Role Description This is a...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India Digital Hover Private Limited Full time

    **Objectives** - Identify and address customer needs, with a goal of total satisfaction **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your attention - Planning the training and standardization of service delivery - Monitoring the work...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India beBeeCommunication Part time ₹ 12,00,000 - ₹ 18,00,000

    Customer Service Representative RoleThis is an excellent opportunity to work from home as a customer service representative, engaging with customers to provide exceptional service and resolve their queries.As a customer service representative, you will be responsible for delivering outstanding customer experiences through phone calls and resolving customer...

  • Customer Service Representative

    2 weeks ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 2,00,000 - ₹ 5,00,000

    Customer Service Representative Job Summary">We are seeking a skilled and empathetic Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional support.">Deliver prompt and professional service via phone, email, or chat.Respond to customer concerns, address complaints, and offer solutions.Maintain accurate records...

  • Customer Service Representative

    7 days ago

    Delhi, Delhi, India GURUSOUL REALTY PRIVATE LIMITED Full time

    We are seeking a Customer Service Representative (CSR) to join our team. The CSR will act as the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our products and services. **Job Types**: Full-time, Fresher Pay: ₹11,520.98 - ₹17,379.34 per month **Benefits**: - Health...

  • Customer Service Representative

    2 weeks ago

    Pitampura, Delhi, Delhi, India weldots Full time

    **Company Description** At Weldots, we're not just shaping the future of Weldots, we're creating a Brands Our focus is on crating good brand and providing best customer services to our customers. **Role Description** This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for...

  • Customer Service Representative

    1 week ago

    Okhla, Delhi, Delhi, India SV Placement Solutions Full time

    **Requirements and skills** - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent...

  • Customer Service Representative

    7 days ago

    Sadar Bazaar, Delhi, Delhi, India Digital Hover Private Limited Full time

    **Objectives** - Identify and address customer needs, with a goal of total satisfaction **Responsibilities** - Managing a team of representatives offering customer support - Overseeing the customer service process - Resolving customer complaints brought to your attention - Planning the training and standardization of service delivery - Monitoring the work...