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IT Support Specialist I

1 month ago

Delhi, India TechMD Full time
Job DescriptionAbout usAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.Position Overview: Process and address incoming service desk requests both onsite and remotely viaemail, phone, or the support portal.Primary Responsibilities• Schedule and perform on-site visits to client to set up and troubleshootequipment• Assist customers with all technology-related moves/adds/changes• Configure, install, and maintain IT users' desktop software and hardwareincluding• current versions of Windows, Mac and MS Office products• Troubleshoot PC/MAC issues remotely• Troubleshoot general network infrastructure problems including networkingequipment, printers, PC/Server hardware, etc.• Escalate to 2nd and 3rd level support on server-related problems.• Learn about and apply proven and emerging technologies (Azure, WindowsServer,• Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)• Responsible for documenting solutions to problems and developing end-userguidelines• Other duties may be added as definedRequirements

Skills and Experience• College degree preferred• Must have the ability to handle multiple tasks and priorities• Able to plan, schedule, and effectively communicate with staff and clients• Must have a customer service oriented attitude• Must be detail-oriented• Must have strong interpersonal communication and team based skills• Must have strong documentation skills• Must have exceptional oral and written communication skills• Basic knowledge of computer hardware, software and equipment• Being a self-starter as well as a problem-solverBenefits

· Medical/Dental/Vision Insurance· 401k with match· Generous paid leave policies· Life Insurance coverage· Performance-based incentive compensationRequirementsSkills and Experience • College degree preferred • Must have the ability to handle multiple tasks and priorities • Able to plan, schedule, and effectively communicate with staff and clients • Must have a customer service oriented attitude • Must be detail-oriented • Must have strong interpersonal communication and team based skills • Must have strong documentation skills • Must have exceptional oral and written communication skills • Basic knowledge of computer hardware, software and equipment • Being a self-starter as well as a problem-solver

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